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burkegibson
Beginner

7965G Headset Hookswitch Control Support?

The front receptionist has a 7965G phone and requested a wireless headset so she could move around and still be able to tap on the side of the headset to answer incoming calls. I purchased the CS510 (headset) with the APC-41 (hook switch) cable. I followed the directions and set it up. However, now I am wondering if this feature is even supported on BE3K 8.4 version? If i go to settings, device config, media config, and scroll to "headset hookswitch control" it says disabled? Is there a way to enable this feature? or did I just purchase all this equip and shoot myself in the foot?

Thanks,

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sanjsinh
Cisco Employee

Headset hookswitch control config is disabled for BE3K and there is no option on the UI to enable it.

Howver, now that you have already purchased the headset, we can help you enable it. Please unicast offline.

Thanks

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