7975 Power Save Issue

[philipmoore]

Just a quick note to see if anyone can correct the Power Save issue on some 7975's we have.  They used to work fine with our business schedule hours (open/close), however all of a sudden (not sure if we contributed anything) they don't.  If you reboot the phone when we are closed they will suspend and become active as per the time below, but again not our open time.  That is 9am - 5:30pm

From the Power Save Config :-

Display On Time

07:30

Display On Duration

10:30

Display Idle Timeout

01:00

To note, idle for 1hr doesnt work either.  Any assistance is appreciated.

[Steven Smith]

Can you provide your UC500 configuration?  Remember to remove passwords.

The time on and off for this configuration is stored in some service commands.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_s1ht.html#wp1108333

This parameters might be what you are missing.

[philipmoore]

Steven,

Thanks for the reply, I will check that out and revert with the update and if that is the solution.

Regards,

Phil.

[philipmoore]

Steve,

Would you like me to paste or attach the running config?

I have it attached now, I can give you other configs if needed.

Regards,

Phil.

[Steven Smith · Accepted solution]

The config looks good, can you verify that you have the correct time on the phones?

I would make the following changes....

config t

telephony-service

service phone displayIdleTimeout 01:00

service phone displayOnDuration 09:00

service phone displayOnTime 08:55

service phone displayOnWhenIncomingCall 1

no create cnf

create cnf

Then, restart the phones.

Display on duration is the length of time the phone will be one starting at the display on time.  Phones on at 8:55 am, phones off at 5:55pm.

Let me know how this works for you.

[philipmoore]

Steve,

Worked a treat, and very well explained.  Made sense.

We are SMB users of this system, we find CCA OK, but in reality much of this depends on a high level of CLI, we would have some level of experience in this with CCNA but not for CCVP.

Thanks for taking the time to assist us here, have a good one.

Regards,

Phil.

[Steven DiStefano · Accepted solution]

We would value your input on the Office Manager end user tool (in beta now)

https://www.myciscocommunity.com/docs/DOC-12931

[Marcos Hernandez · Accepted solution]

Actually, could you please use this download link for Office Manager?

http://www.cisco.com/go/officemanager

Thanks,

Marcos

[philipmoore]

Error showing up when trying to login using Office Manager - Error Reading Phone Settings...?

[Marcos Hernandez]

Philip,

Is the display dimming command the only one you have added using CLI? Office Manager, like CCA, does not like certain CLI and won't work for a non-CCA compatible system.

Marcos

[philipmoore]

No, we have had many commands added using CLI, both ours and more so Cisco Support have done many things via CLI.

That said, should we leave it?

[Marcos Hernandez]

Yes, at this point I would say don't use it. Sorry for that.

Marcos