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Bryan Johnson
Beginner
Beginner
‎10-24-2012 11:32 AM
‎10-24-2012 11:32 AM

8961 unable to register

I am new to UCM.  I have a UC520 and am trying to get a 8961 running but the phone will not register.

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bkwon
Cisco Employee
Cisco Employee
‎10-24-2012 01:16 PM
‎10-24-2012 01:16 PM

- UC500 supports 8961 since after SWP8.6. https://supportforums.cisco.com/docs/DOC-24980

- you have to configure SIP phone profile first to get registered, recommend to use CCA. no auto registrartion.

still need some help, please provide details

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Jorge Armijo
Enthusiast
Enthusiast
‎10-24-2012 09:34 PM
‎10-24-2012 09:34 PM

Hi,

What is the IOS version?
What is the CME version?
When you try to configure the phone can you see the model on the "type" command?

Please share the current configuration of the uc500.

--
Jorge Armijo


Sent from Cisco Technical Support Android App

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
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