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kgrant3120
Beginner

ACD Third Party reporting

Looking to see if anyone knows of a third party App.  That will allow for the B-ACD on UC560 to give Statistical reporting.  Looking to do reports on agents, how many calls to ACD., Dropped calls,  the typical Call center reporting options.

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paolo bevilacqua
Hall of Fame Master

Check:

http://www.cisco.com/cisco/software/cart.html?imageGuId=020D76523B5CA8548254F1709EEAF31359AB9A66&i=rs

I alos have developed a web-based application, but at this time is not packaged and ready for general distribution yet. However, you can contact me privately about it.

d-lagrande
Beginner

I'm the Director of Sales for Telecorp Products and we have developed our MCCS web-based call reporting platofrm to work with the UC560 as we already work with the UCCX and Enterprise systems. Please contact me at 284-960-6627 to discuss or email dlagrande@telecorpproducts.com. We've been in business for over 27 years designing, developing, installing and maintaining ACD Call Reporting and Call Recording systems in addition to LED and Wall Displays. David