Hi David,
I'm sorry for the delay, thank you for your understanding.
Here we are:
Are you using the latest version of CCA? (3.0.1)
- Yes.
What is the actual problem you are getting when you set it up as a generic SIP trunk? Do you or have you conducted a debug on the SIP trunk to retrieve error messages to be used for diagnostics??
- I'm not being able to make or receive calls using the SIP trunk. The customer support team informed that there is a registration, but no requests are going to their servers. The registration is temporary and do not sustain.
Here is the debug info from CCA:
---------- show sip-ua register status -----------
Line peer expires(sec) registered P-Associated-URI
============ ============= ============ =========== ================
7865131533 -1 29 yes
----------- End CLI Output -----------
---------- show sip-ua status -----------
SIP User Agent Status
SIP User Agent for UDP : ENABLED
SIP User Agent for TCP : ENABLED
SIP User Agent for TLS over TCP : ENABLED
SIP User Agent bind status(signaling): DISABLED
SIP User Agent bind status(media): DISABLED
SIP early-media for 180 responses with SDP: ENABLED
SIP max-forwards : 70
SIP DNS SRV version: 2 (rfc 2782)
NAT Settings for the SIP-UA
Role in SDP: NONE
Check media source packets: DISABLED
Maximum duration for a telephone-event in NOTIFYs: 2000 ms
SIP support for ISDN SUSPEND/RESUME: ENABLED
Redirection (3xx) message handling: ENABLED
Reason Header will override Response/Request Codes: DISABLED
Out-of-dialog Refer: DISABLED
Presence support is DISABLED
protocol mode is ipv4
SDP application configuration:
Version line (v=) required
Owner line (o=) required
Timespec line (t=) required
Media supported: audio video image
Network types supported: IN
Address types supported: IP4 IP6
Transport types supported: RTP/AVP udptl
----------- End CLI Output -----------
----------- show sip-ua timers -----------
SIP UA Timer Values (millisecs unless noted)
trying 500, expires 180000, connect 100, disconnect 500
prack 500, rel1xx 500, notify 500, update 500
refer 500, register 500, info 500, options 500, hold 2880 minutes
tcp/udp aging 5 minutes
tls aging 60 minutes
----------- End CLI Output -----------
----------- show sip-ua statistics -----------
SIP Response Statistics (Inbound/Outbound)
Informational:
Trying 0/0, Ringing 0/0,
Forwarded 0/0, Queued 0/0,
SessionProgress 0/0
Success:
OkInvite 0/0, OkBye 0/0,
OkCancel 0/0, OkOptions 0/0,
OkPrack 0/0, OkRegister 110/0
OkSubscribe 0/0, OkNotify 0/0, OkPublish 0/0
OkInfo 0/0, OkUpdate 0/0,
202Accepted 0/0, OkOptions 0/0
Redirection (Inbound only except for MovedTemp(Inbound/Outbound)) :
MultipleChoice 0, MovedPermanently 0,
MovedTemporarily 0/0, UseProxy 0,
AlternateService 0
Client Error:
BadRequest 0/0, Unauthorized 3/0,
PaymentRequired 0/0, Forbidden 0/0,
NotFound 0/0, MethodNotAllowed 0/0,
NotAcceptable 0/0, ProxyAuthReqd 0/0,
ReqTimeout 0/0, Conflict 0/0, Gone 0/0,
ConditionalRequestFailed 0/0,
ReqEntityTooLarge 0/0, ReqURITooLarge 0/0,
UnsupportedMediaType 0/0, UnsupportedURIScheme 0/0,
BadExtension 0/0, IntervalTooBrief 0/0,
TempNotAvailable 0/0, CallLegNonExistent 0/0,
LoopDetected 0/0, TooManyHops 0/0,
AddrIncomplete 0/0, Ambiguous 0/0,
BusyHere 0/0, RequestCancel 0/0,
NotAcceptableMedia 0/0, BadEvent 0/0,
SETooSmall 0/0, , RequestPending 0/0
UnsupportedResourcePriority 0/0
Server Error:
InternalError 0/0, NotImplemented 0/0,
BadGateway 0/0, ServiceUnavail 0/0,
GatewayTimeout 0/0, BadSipVer 0/0,
PreCondFailure 0/0
Global Failure:
BusyEverywhere 0/0, Decline 0/0,
NotExistAnywhere 0/0, NotAcceptable 0/0
Miscellaneous counters:
RedirectRspMappedToClientErr 0
SIP Total Traffic Statistics (Inbound/Outbound)
Invite 0/0, Ack 0/0, Bye 0/0,
Cancel 0/0, Options 0/0,
Prack 0/0, Update 0/0,
Subscribe 0/0, Notify 0/0, Publish 0/0
Refer 0/0, Info 0/0,
Register 0/113
Retry Statistics
Invite 0, Bye 0, Cancel 0, Response 0,
Prack 0, Reliable1xx 0, Notify 0, Info 0
Register 0 Subscribe 0 Update 0 Options 0
Publish 0
SDP application statistics:
Parses: 0, Builds 0
Invalid token order: 0, Invalid param: 0
Not SDP desc: 0, No resource: 0
Last time SIP Statistics were cleared:
----------- End CLI Output -----------
Have you at the very least engaged broadvoice with the issues you are having and also made them aware that you are attempting to connect with them using a CME based system?
Yes, the response is that they can't do anything once there is no requests on their servers.
Have you requested help from Cisco SMB support yet? Or is the system not under any support contract and the forums are your only support option at this stage??
I don't have a SMB support contract and I am following the instructions on the CCA to request in this forum the proper CCA template for this service provider " The Generic SIP Trunk Provider template is not compatible with all internet telephony service providers. To request a CCA template for a new SIP trunk provider, click here (this forum)" This is what I am expecting to receive a template for the Broadvoice SIP Trunk Service as requested not only by me but other users also.
Can you provide us with your running configuration with the broadvoice trunk configured using the latest CCA so as to see how it has been configured versus how BV expect you to talk to their SBC's?
NOTE: if you provide us with a running configuration please make sure you remove all sensitive data from it before posting it.
This is the confirguration that I have from Broadvoice:
Service Provider: Generic SIP Trunk Provider
Proxy Server (primary): proxy.nyc.broadvoice.com
Proxy Server (secondary): proxy.dca.broadvoice.com
Registrar Server: sip.broadvoice.com
Outbound Proxy Server: proxy.nyc.broadvoice.com
Maximum Number of Calls: 3
Username: Phone number
Password: Password
SIP Domain Name: sip.broadvoice.com
DNS Server Address: 75.75.75.75 (Comcast)
User Credentials:
Username: [Phone Number]
Password: [Password]
I can tell you that the UC 500 can talk to broadvoice that is not a concern at this stage, my concern is the configuration that is being applied to the system which may not work with BV's Systems, I have successfully setup 1 connection to BV about 14 months ago and I am fairly certain not much has changed with their network, so I am fairly certain it can be done.
Lets see the answers you provide and from there we can progress to a more lower level stuff, it's best we get all the information right at this level first so I know what we are dealing with, I can help you set this up VIA CCA but this is not the appropriate way now to do it and we should get this right using CCA, if not then the option to use SBS support to make the required CLI may need to be realized and acted upon, we should not make CLI changes at this stage that may put your box outside of a supported configuration unless all else fails.
The people from Broadvoice is very friendly, please take some time and give them a ring. Their ph is 1-212-202-0300., I'm sure that you'll be able to solve this problem in no time.
I appreciate your help, thks!
Marcos.
