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Beginner

Auto Attendant and CCA 3.2.2

Hi -

I just upgraded my UC 520 to 8.6.1 and used the setup wizzard in CCA 3.2.2 to configure the device.

My Auto Attendant plays the prompt I chose during the wizzard setup, but non of the options I set work.... (Press 2 for .... 3 for ... etc)

Cisco support is telling me that CCA and the CUE GUI can't modify a system AA script, and I need to download and install the script editor.

However, that is not part of the UC install.

Is there anyone who can help me fix: ...

1. Why my AA isn't responding to the prompts.

2. How I can chnage the prompt actions

THANKS!

Greg

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Beginner

Auto Attendant and CCA 3.2.2

Cisco support gave me the scrpit editor and it fixed my issue, but I don't understand why CCA doesn't create the script correctly in the first place.