auto_attendant uc560 can not call internal extension

[majid omeir]

Dear all

i am having problem enabling user to dial employee extension after he hears the greeting message ,it says invalid number although the extension is valid

and i have enable dial by number any time .the configuration is as shown in the attached image any help will be appreciated

[Steven DiStefano · Accepted solution]

Does the user have a voicemail box in CUE?

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[majid omeir]

no they do not have yet ,but what is  the link between calling extension from Auto_attendant and enabling voicemail ???????????????

[Steven DiStefano · Accepted solution]

It's a bug. If CCA doesn't create a mailbox user it's also not creating a user on CUE Open a case for the workaround or create a voice mail box

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