I was initially looking to solve this problem with a UC 540, however I now understand that what I would like to do cannot be supported by the UC platform.
We have a client who would like to provision 30 or so DID numbers into the SBCS-3000 and have them available to 3 operatros who would form part of a B-ACD group. What we would like to do on the alerting endpoints when a call is waiting is display the DNIS or dialled number so that operators can personalise the greeting to the caller dependant on which DID they called.
Is this possible on BE-3000 out of the box without the use of UCCX or Smart Call Control Operator ?
Solved! Go to Solution.
Do you need customized greetings for each of the DID, or different greetings for different groups with mulitple phones in the group?
In BE3000, you can have mulitple huntlists that support different greetings on each huntlist, and will have quqing capability in future release on the box.
Thanks for the reply, I don't need individual greetings, all I need is a single group with 3 operators in it that can have 30 DDI's delivered to it.
The key here is that when a call is in the queue, the handsets must display they called (DDI) number and hopefully be able to look it up and translate it to a directory name (service DNIS lookup ?) so that the operator can answer the call and know who is calling before they speak.
We do not support DNIS. However, if you ahve 30 DIDs, then you should be able to set up 30 hunt lists and make each DID be the pilot for one hunt list. Then, assign all three operators to each hunt list.
Now, when a call comes in, the operator should see the DID (pilot extension) to which the call was placed.
Will that work for you?
I have managed to solve this in the CLI using CME.
What I did was create a directory entry for the BACD group number and then used service dnis-overlay to show the group name rather than the number along the phone screen on the bottom.
Both Cisco and our distributors told us this was not possible on UC500 series.
I am now faced with a BACD issue where the announcements are not working, so it's back to the drawing board with a different problem
Many thanks for your help!!
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