cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

B-ACD Que message in different language?

m.junghage
Beginner
Beginner

I've set up a B-ACD que that works quite nicely except one thing. The UC is localized with Swedish prompts for everything except the B-ACD prompts, when clients calls in they are greeted with "all agents are currently busy...." in english. Is there a prerecorded prompt in Swedish for this or a way to record our own prompts?

1 REPLY 1

m.junghage
Beginner
Beginner

To answer my own question:

I downloaded the en_bacd_allagentsbusy.au with tftp to see what format it was in. Then I simply converted my recording to match the format of the original prompt and renamned it. Then uploaded it and replaced the old file. The system needed a reload before being able to use the new prompt though.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: