Hi Mark,
I'm not aware of any way to configuration example specific to the UC500. However, here is a general document for BACD:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1025932
I don't have a UC in front of me but here is a bit of a configuration:
application
service aaservice0 flash:/bacdprompts/app-b-acd-aa-3.0.0.2.tcl
param aa-pilot 400
paramspace english index 0
param second-greeting-time 60
paramspace english language en
param call-retry-timer 15
param voice-mail 399
param max-time-call-retry 1000
param service-name bacd
param number-of-hunt-grps 1
paramspace english location flash:/bacdprompts/
param drop-through-option 1
param handoff-string aaservice0
param max-time-vm-retry 1
!
service aaservice1 flash:/bacdprompts/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 0
param aa-pilot 401
param second-greeting-time 60
paramspace english language en
param call-retry-timer 15
param voice-mail 399
param max-time-call-retry 1000
paramspace english location flash:/bacdprompts/
param service-name bacd
param number-of-hunt-grps 1
param drop-through-option 2
param handoff-string aaservice1
param max-time-vm-retry 1
!
service bacd flash:/bacdprompts/app-b-acd-3.0.0.2.tcl
param number-of-hunt-grps 10
param aa-hunt2 A400
param queue-len 30
param queue-cme-debugs 1
param aa-hunt1 A401
ephone-hunt 50 sequential
pilot A400
list 300,301,302
timeout 5,5,5
no-reg pilot
statistics collect
description *** BACD HUNT 1 ***
ephone-hunt 51 sequential
pilot A401
list 304,305,306
timeout 5,5,5
no-reg pilot
statistics collect
description *** BACD HUNT 2 ***
dial-peer voice 5000 voip
description *** BACD 1 ***
service aaservice0
destination-pattern 400
session target ipv4:[set as vlan 1 ip address]
incoming called-number 400
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 5001 voip
description *** BACD 2 ***
service aaservice1
destination-pattern 401
session target ipv4:[set as vlan 1 ip address]
incoming called-number 401
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
You will also need to be sure to have the TCL script in flash. I believe his is all you will need for the configuration.
-Trent Good
** Please rate useful posts! **
