Voice Systems and Accessories - Small Business

We have been using the SPA502/504 phones on Broadsoft and Asterisk.  When using the 500S sidecar on firmware 7.4.8 the blind transfer works.  Process is: when on a live call press the bxfer softkey then press the BLF key on the sidecar and the call t...

Hi, I finally registered for an account, to ask this question, before I buy the SPA8800.I am wondring if it is possible with the SPA8800 to forward/redirect calls from one of the PSTN lines to a mobile phone or another land-line outside the office. A...

Hi,I need a suggestion about a choice for a solution that I've to provide to one of my customer. They needs a complete solution of Unified Communications. Their needs/specs are:1) Three sites connected through a VPN connection (or MPLS, this choice d...

Hi i have managed to set up a small voip system for a charity i volunteer for.This includes a spa8000, spa9000 and 8 networked BT home phones.All works well as we need it to but i am unable to transfer incoming external calls to another internal exte...

I have a couple of users working offsite; is there a way they can dial in and access their voicemail? I cannot find anything about this in the user or admin documentation. Thanks.

I have a customer that is moving from an older CCM v4.1 system to a new UC560.  Currently, they have a pretty extensive corporate directory (more than 500 contacts).  I realize that the UC560 doesn't integrate with AD, so the directory will essential...

Hi all,I've got a mixture of 504 and 501 sets connected to our UC 560. We've been running for about 2 months now, and I've seen this happen twice. More or less, all of our phones will reboot themselves. I haven't actually heard any complaints from us...

I've been fielding a bunch of questions regarding the UC320 over the past few days and this one keeps cropping up.Is there any plan to support pulling a URL in for music on hold? There are the two options of line in and internal, but I have had three...

I have a customer with a UC520 that has two analog lines in. Frequently both lines are in use and they are missing calls. I suggested it might be time to add another line. They called the Telco and someone told them that they don't need another line ...

Hello Everyone.  I have a question on blast groups in a multisite environment with the 8.2  software pack.  In this environment, a call come into Site B and is routed intersite to a blast group in Site A.  This works - all phones ring as expected.  T...

I have had 3102 for two years now, and has been using SIP connection all the time  with no problems.Today I tried to add PSTN  that is provided by Comcast ARRIS modem. SPA won't detect line as active. I implemented dialing rules and am getting busy t...

Hello, I want create a custom script for the AA. In this script i create a variabele with de caller id, now i want to create a if statement that looks only to the first digits of the number (the international number). How can i create a working condi...

We just updated the firmware on all of our SPA504G phones to version 7.4.9c from 7.4.3 - the primary reason was to fix voice quality issues.What happend to the SoftKey setup?  After the firmware update all of our custom softkey setup is gone.  We use...