Voice Systems

Auto recovering transfered calls

Hi,I have deployed an UC500 and my question is about how to recover automatically an already transfered call to the previous extension. For example, an operator transfer a call to a sales person, but the call is not anwered after X seconds, then the ...

79X5 VPN support on an IOS (or UC500) CME Router with certificates

I have a working 7965 VPN phone via an ASA5505 and 2811 CME router. I would like to do 2 things.1) Have the VPN Phone authentication via certificates. I don't want to enter a username and password everytime the phone powers up, I just want it to con...

Certain Incoming Long Distance Calls dropping

I have installed a UC560 about 2 months ago for one of our customers who is a Travel and Tourism office. The customer went from Analog lines on the old phone system, to a PRI with the UC560. They are using the SPA508 phones, and the UC560 has ver ...

Multiple B-ACD UC520/540

guys,is there a possibility or is even doable to setup multiple b-acd on a single unit? i tried to setup multiple b-acds through cca 3.0, but it's not working. the cca allows me to configure the pilot and all b-acd parameters, but it's not doing its ...

Access TimeCardView via Phone-call Interface

I have implemented the TimeCardView, which works great, and I enabled the Phone-call Interface for it. But I cannot seem to find out how to use the TimeCard applicaiton via the Phone-call Interface. Does anyone know how this works? Thanks in advance!

Transfer to FXS no ring! Help please.

Hello,I am using CCA 3.0 with UC520 and cannot transfer call to a user with analog FXS port.The call simply ends up in voicemail after many rings.The actual phone works and can even make call during the actual process.What can be done?Is the a config...

UC520 Hunt group and auto-attendant recording.

Hello,I have a few questions:I have a client that would like the following setup on their UC520- Put auto attendant recording so each (incoming) phone call starts with a message saying to the caller: “This phone call may be recorded”- Create...

Smart Call Connector with CRM/Salesforce

If I had Unified Call connector for Salesforce or Microsoft CRM installed and wished also to use the new Smart Call Connector advanced client for Presence etc, would the 2 operate together? I have a feeling that they would not.Can anyone confirm this...

Make internal call, only need to see extension

I have a couple SPA509G phones and all conencted to the platform.All phones connect to the platform with an internal accountnumber, just like 123456789.Also i create for every accountnumber an extension number, just like 100, 101, 102 etc...Example:A...

Resolved! SPA500 series phones

Hi,Is there any support for SIP:Reason on the 500-series???We would like to have calls made from a queue to a agent, not to cause missed call on the phone.Thanks,Eivind

LDAP Phone directory on SPA5xx not working

We cannot get LDAP working on SPA504g even after we followed the guide .. http://www.mik.ua/products/spa922/SPA900_LDAP_CORP_DIR_V11.pdfWe dont even get the directory name that i have created to come up when you go into the directory menu.We are usin...

SPA 500 and SPA 300 supports CUCM 5000?

Hi guys,Does SPA ip phones support CUCM 5000 and 6000?thanks & regards,Rameesh Meshad

CCA 3.0 Security Issue

Hi AllI am using CCA 3.0 with SWP 8.1 on UC 560. While I am attempting to use Security Audit option CCA hangs up.. no activty.. any one else has notice this if yes.. then what is the solution...Thanx

Resolved! Show 1-800 number when callers call in using that number

We have a customer who just purchased another company that has a 1-800 number. They want to redirect the 1-800 number to their main number, but want to know when someone is calling on that line using the 1-800 number and not the number currently assi...

Conference SoftKey missing from 7975

We have had a uc520 for 3 or 4 years and all is well. I upgraded to Software pack 8.04 on Thanksgiving weekend and I just noticed now that the conf softkey is missing from the phone when I am on a call. I have the transfer and LiveRecord softkey but ...

Voice Systems

Forum Posts

Auto recovering transfered calls

79X5 VPN support on an IOS (or UC500) CME Router with certificates

Certain Incoming Long Distance Calls dropping

Multiple B-ACD UC520/540

Access TimeCardView via Phone-call Interface

Transfer to FXS no ring! Help please.

UC520 Hunt group and auto-attendant recording.

Smart Call Connector with CRM/Salesforce

Make internal call, only need to see extension

Resolved! SPA500 series phones

LDAP Phone directory on SPA5xx not working

SPA 500 and SPA 300 supports CUCM 5000?

CCA 3.0 Security Issue

Resolved! Show 1-800 number when callers call in using that number

Conference SoftKey missing from 7975

Hearty congratulations to the December Spotlight Award winners!

Renew.cisco.com just got refreshed, and it will make your life easier!

Announcing Resources That Guide You to Success

7841 3PCC LDAP error connecting to server

SPA303 Call History, External or Internal.

UC560 CME toll fraud issue

SPA122 ATA Bells

Cisco 7970 won’t pull firmware, DHCP Request every 20 Seconds