Voice Systems and Accessories - Small Business

We've recently setup LiveRecord on our UC520.  We don't want any beep to be heard.  I turned off the beep which occurs every 15-30 seconds, but when live record is activated a beep is still heard.  Is there any way we can turn this off?Thanks

WHAT:Today we are releasing the Limited Deployment (LD) release of UC320W 2.0.13(2) firmware. This release is available only via the Cloud by installing the attached PMF. There are no release notes for this firmware version.  This is the 2.0.9(3) fir...

Hi everyone,     I would apreciate any kind of help on this. We have a DID coming on a PRI pointing to a B-ACD queue. Then, it's stopped working, because it felt like it, and now just hangs up even before playing the "transfer to basic-ACD prompt".  ...

What is the best practice for remotely managing multiple sites.Install CCA on a workstation at every client site and access the workstation via RDP?Setup VPN's from the service provider to each client site?Install CCA on user's desktops and tie the u...

We have a 7960 connected to a 871W which a has VPN connection back to the UC520. The call quality is good, but with a noticeable delay. Below is a show voice call output, but it is over my head:#show voice call 0/2/0:23.100/2/0:23 10      vtsp level ...

Hello,I just installed a UC560 at a client Main Site, and it connects directly to the ISP.  This all works great.I just found out that the client has a Remote site that was using a branch office vpn tunnel between itself and the Main Site using Sonic...

what gig ethernet phones are supported on the UC500 platforms, really would like the 6945 but it appears this is not.  Any plans to support this phone

Hi guys/gals,The main issue that I’m having at the moment is related to the call flow/handling.We are using a B-ACD prompt to handle calls, but only after the call’s ring at “reception” for a period of time.For this I have setup an ephone-dn with an ...

I use a UC520 as my router, DHCP server and have NAT and the firewall turned ON.  I need to open some external ports in the firewall for Microsoft Lync, specifically:  Ports Needed Open in External FirewallPortProtocolDirectionUsage443STUN/TCPOutboun...

These are the changes we have to apply to every system we install;VPNTo allow use of Microsoft (and other) VPN clients from inside and outside the firewall: access-list 104 permit gre any any EMAILTo prevent random blockage of email (only with attach...

I have a client using a UC540 that has an interesting request.We have one phone dedicated to an overhead paging system.  They would like this phone to ring over the PA system during business hours on Saturdays only,  while not running to the PA the r...

I've been trying to connect the cisco 871 to our UC520 for a little while and getting stuck. The scenario I believe is simple. We are setting up a remote office and will have 1-2 computers with 1-2 phones on a cisco 871.So far I've been able to conne...

Hello,I have a SPA800 with Firmware 6.1.10 and I configured all Lines (from L1 to L8), but only the first 4 lines are working.The L5, L6,L7 ansd L8 are not working, whatever parameter I enter. It's like they are ignored.In the screenshot, you can see...

For whatever reason the 0-out option is not enabled on the dial-by-name option in this script. Is there a reason for this? I can make the change in the CUE editor but I then technically have a non supported custom script.Please advise if you have any...