Voice Systems and Accessories - Small Business

So I have Timecard View configured and in use, but I need reports!I installed the difficult to find historical reporting client (HRC), and it does not have the timecard view reports, only call reports.  I have added all priveleges to the admin group,...

In my UC 500, say i have four pstn lines connected. Now when all lines are used , and a user try to make a call i.e when fifth call goes,instead of the busy tone i want to play a greeting saying ,all lines are used,kindly try aftersometime. how can i...

Hi All, I have a UC520 install at a remote site. Users are complaining that during a call the call will disconnect even though the phone still says connected. They keep talking then find out that no one is on the line. Eventually the phone will go ba...

hello allI was wondering if we could use Cisco Unified Communications Manager Express Telephony Service Provider (TSP) 2.2.0.5  on the latest version of UC540 to implement click to dial ?thank you

The customer is not using the UC540 as their firewall and we need remote access to the system.  The data vendor has a sonicwall firewall in place and we are plugged into it with our WAN port.  We are using Cisco VPN client but getting denied access t...

when i tried to apply a ephone-templete under ephone CLI it prompt for following errorcan't open file system:\its\SEP001E.F728.283D.cnf.xml  for write.Because of that my ephone didnt get the templete settings. i dont know where to start?Thanks

Hi,when i configure sip trunk to the provider.I get a problem to call the Pilot Number of VM (here is 500) and AA (501), calls are failed.Here is the configuration i make.voice service voip allow-connections h323 to h323 allow-connections h323 to sip...

Dear Sirs,I found some problem with SPA525G, firmware 7.4.6Backlight turn on, timer is 30 sec. Everything is fine, backlight works 30 sec., after it turn off. When press any key - it turns on.But sometimes (after few hours of unuse, for example) it d...

UC5408.0.4 using CCA 2.2.5During initial wizard, I specified Access Code to be "8".After install is complete, I can't make calls out with either 8 nor 9.I went into Dial Plan, Outgoing and it shows my default access code as 8, however the Outgoing Nu...

I have configured voicemail to email notifications - all working perfectly, however the notification emails are being time-stamped incorrectly (time stamp refers to an hour earlier than actual time). I immediately thought the CUE clock was out and th...

Phones on a UC540 are getting IP addresses from a Windwos server connected to vlan1 (data vlan) and not from the local UC540 vlan 100 voice vlan. In looking at the dhcp debug, when the phone is reset, it is only looking on vlan 1 for an IP address. T...

What are the options for using IP Overhead Paging? I'm looking at PagePro IPTM, SIP Based Paging Server, Model VIP-201.Running 8.0.4 and CCA 2.2.5I know the CCA can't configure a SIP device, but could I set up via CLI?

We have a customer who is on a UC540, using 504G and the 500S exp module with the latest phone firmware (from 8.0.4 pack) at thier front desk.The two users are both experiencing what they describe as the speakerphone randomly coming on unexpectedly.T...