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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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Beginner

BE-3000 Voicemail to email

Problem: When the BE-3000 sends an email to a user with a voicemail attached the subject is "Message from Unknown sender (145)". Is there a way to change the subject line to show somehting else?

The From and To lines are correct.

Thanks in advance!

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Cisco Employee

BE-3000 Voicemail to email

The Subject header should say "Message from (extension)".  Are you using SMTP server IMAP integration? Have you configured everything correctly on the user page?

Thanks

Beginner

BE-3000 Voicemail to email

In this case the voicemail is from a caller on the PSTN, so it's external to the BE-3000. Is there a way to change the subject line for messages left from external callers?

We are using SMTP, which is configurred correctly. If a message is internal it does show who it came from.

Thanks.

Cisco Employee

BE-3000 Voicemail to email

Thanks for clarifying.

That is true, this is the Subject header sent when an external caller leaves voicemail.

Unfortunately, there is no configuration to change the Subject header of outgoing email.

Thanks

Beginner

BE-3000 Voicemail to email

Are there any plans to have such a feature in an upcoming release?

Cisco Employee

BE-3000 Voicemail to email

Hi Tyler,

It is on the roadmap, however there is no committed release date for it.

Thanks