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Beginner

BE3K Feature Wish List

First off, I would like to say my last post was filled with alot of anger and fustration, and admittedly not as productive to the Cisco dev team, or the BU and for this I apologise, however as a the Senior lead UC specialist of my organisation, and being partly responsible for all projects,  I cant afford to have my junior engineers wasting days on a BE3k project to get the most basic of things going for our clients.  So lets start over........ =)

Moving forward; I dont see many posts here on the Cisco support forums under the BE3k section regarding *improving* the BE3k's functionality and what we (the integrators) would like to see in the next upcoming release cycle.  So I have come up with a few things off the top of my head which I would like to see added ( a wish list if you like ).  Not all may be possible, and not all may apply to all demographic regions, as long as we know if there will be any plans in the future to add such features to the BE3k. 

Ive only worked on the BE3k for a day and consulted with my colleages to compile this list, please feel free to add to it

  • Night Switch, with ability to schedule ON/OFF and also Night Switch indications on handsets (ie receptionist)
  • Hunt Group no answer forwarding to ANY number
  • Blast Group no answer forwarding to ANY number
  • Directed call pickup / Group Pickup of ANY ringing phone/group regardless of membership to hunt groups or blast groups
  • ACD Groups with ability for multiple greetings and multiple music sources for each ACD Queue
  • Pre-Digit voicemail forwarding, like if a user A wants to leave a message for user B, they predigit 6 or 5 in front of the extension and it goes straight to their voicemailbox without ringing on user B's phone
  • Lower the time it takes to do an upgrade
  • Native SIP trunking without the need for CUBE
  • Multiple choice PSTN routes, eg. 1st choice route = SIP, 2nd choice route = ISDN
  • More key types (not just LINE) share keys, monitor keys, silent keys, overlay keys, multicall keys etc etc
  • Feature access codes, ie *26xxx to call forward to number xxx etc..
  • Hotdesking or Extension Mobility, login and out of any phone and make it your own
  • Ability to edit translation rules and define custom routes for different numbers, like pre-digit 9 would use SIP, pre-digit 0 would use ISDN etc..
  • Ability to customise codec types if using SIP trunks and edit SIP parameters such as the SDP headers and packetisation rates..
  • Ability to SKIP the configuration wizard or RESET to go back to the configuration wizard
  • Ability to re-label softkeys, at the moment line1 on users extensions is locked to their Directory name
  • Speed dials, user A wants to dial 3001, 3001 is a shortcut to dial 0412345678, this should not be limited as some clients have over 500 speedials
  • DHCP server, with ability to define scope options like option 150, or ability to lock down to cisco-phone only
  • DSS/BLF monitoring of different line statuses, ie Ringing, Off Hook, DND
  • Ability to add analog gateways VG224 etc.. i dont know if this is already possible
  • Call forward no answer/call forward always, not to be part of a USAGE profile, but to be part of the USERS profile, its not intuitive in its current state

Thats all I can think of for now, I will add more when I consult my Team of engineers.

15 REPLIES 15
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Beginner

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Cisco Employee

Thanks for the feedback. It is constructive.

Please see feedback on your wish list:

1) Night Switch  - Not currently supported. It is a feature we are targeting in a follow-up release.

2) Currently one can forward it to any internal extension. What you are asking for is to forward it even an outside number.

3) In Hunt list, you can select the algorithm as Broadcast and that becomes a blast group. Same as 2.

4) This feature is in next release.

5) It is supported with 8.6.4 release. For direct call transfer to voicemail, hit transfer, * followed by extension number and transfer key again (or hang up the phone).

6) It is on list for next release.

7) It is on roadmap, but will take longer time to deliver.

8) It is supported. With 8.6.4 release, one can create multiple Outside DIal Codes on the System Dial Plan page. Then on the site page, one can associate those outside dial codes to different connection groups. In your case, you will have one connection group with SIP connections and another with ISDN.

9) You can configure shared lines, speed dial BLF (monitor keys). Silent ring key is something which is not currently not configurable. I am not sure what is overlay key call. If I understand multicall key, it is call waiting feature. Each line on the phone has max of 2 calls by default.

10) There is a softkey for call forward. Is there any specific reason you are looking for feature access code? I believe feature code is more problem because of reason to remember them. Sofkey is just there.

11) Extension Mobility is supported. It is enabled on Usage Profile

12) With 8.6.4, you can define custom rules for different routing needs. Having said that I agree that translation rules are currently not very flexible. We are planning to improve that in next release.

13) This feature is on roadmap. Will not be available in next release.

14) Reset to Factory Defaults is a feature on roadmap. May not be available in next release.

15) Line 1 is the primary DN. It will be labeled to the Extension number or name. What do u want to label it to?

16) On the System Dial Plan page, there is a tab to do abbreviated dialing. You can configure translation of  a speed dial to an E.164 number

17) DHCP Server is on roadmap. It will take longer time to deliver.

18) It is already supported. You can add a VG224 gateway.

19) I agree. Having one setting for all users in a usage profile is not flexible. It should be configurable per user.

Thanks

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Hi Sanjay,

2) I think what Thanh wants is Hunt group / Blast group needs to be able to forward to either a extension or another hunt group if not answered

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Hi Sanjay,

Thanks for the response, please see comments below :

1) Night Switch  - Not currently supported. It is a feature we are targeting in a follow-up release.

     Will this support scheduling and an indicator ?

2) Currently one can forward it to any internal extension. What you are asking for is to forward it even an outside  number. Yes, customer X wants to overflow the Hunt Group to an after hours Mobile Number

5)  It is supported with 8.6.4 release. For direct call transfer to  voicemail, hit transfer, * followed by extension number and transfer key  again (or hang up the phone). Good to know, I tried this and it works

8)  It is supported. With 8.6.4 release, one can create multiple Outside  DIal Codes on the System Dial Plan page. Then on the site page, one can  associate those outside dial codes to different connection groups. In  your case, you will have one connection group with SIP connections and  another with ISDN.

  Can the system support +E.164 dialing ? Lets say I want to send +61 2 83945522 out of the SIP trunk ?

9) You can configure shared lines, speed dial  BLF (monitor keys). Silent ring key is something which is not currently  not configurable. I am not sure what is overlay key call. If I  understand multicall key, it is call waiting feature. Each line on the  phone has max of 2 calls by default.

At present, the only way to silence the ringing is to DND the phone, but this will silence all keys,  consider a CEO who has a private line, or multiple private lines and doesnt want to be disturbed on his private line. 

10) There is a softkey for  call forward. Is there any specific reason you are looking for feature  access code? I believe feature code is more problem because of reason to  remember them. Sofkey is just there.

Feature access codes can be much easier to remember to do rather then navigating through a multitude of menus, consider and old TDM user who is used to having press *26 to fwd and #26# to cancel forward, this is much quicker and should be a secondary option to the menu driven way. - Call fwd is only an example.

12)  With 8.6.4, you can define custom rules for different routing needs.  Having said that I agree that translation rules are currently not very  flexible. We are planning to improve that in next release.

This is good, I hope to see that the translation rules will have an option to select which exiting trunk route to use.

14) Reset to Factory Defaults is a feature on roadmap. May not be available in next release.

    What about Skipping the wizard all together ?

15) Line 1 is the primary DN. It will be labeled to the Extension number or name. What do u want to label it to?

     Heres the scenario on this one,  at present doesnt looke like you are able to put the DN number as the label of Line  1.  Consider company A has multiple sub-companies/departments coming in on different DID's company A's receptionist wants to have visibility of ALL sub-company's DID presented on each line of her handset.  At present, you will need to create another USER and associate with the extension's lines, however you cannot Re-Label the key to reflect any meaningful information.  Perhaps support for a "floating"/ "phantom"/ "fictive" key should be implemented.  This kind of key does not need to be tied to any extension, and will not take up any licenses.

16)  On the System Dial Plan page, there is a tab to do abbreviated dialing.  You can configure translation of  a speed dial to an E.164 number

Good, I tested this and it works, but I dont see what the point is in having options to prefix and postfix digits in this form, what is the thinking here?

18) It is already supported. You can add a VG224 gateway.

     Good.

Also, are these on the roadmap ? :

  • DSS/BLF monitoring of different line statuses, ie Ringing, Off Hook, DND

  • Ability to customise codec types if using SIP trunks and edit SIP parameters such as the SDP headers and packetisation rates..
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1) Will this support scheduling and an indicator ?

Yes, that will be supported

8)Can the system support +E.164 dialing ? Lets say I want to send +61 2 83945522 out of the SIP trunk ?

Yes, if you can initiate a call with + from say an application which can do click to dial, it is supported.

14) What about Skipping the wizard all together ?

Wizard  is there for First Time System Setup. At the end of it, system is ready  for basic calls. If you skip the wizard, how do u intend to do the  initial setup.

Please note that you can use install spreadsheet and fill it with  all inforamtion and use it for initial install, instead of manually  going through the wizard.

16) Good,  I tested this and it works, but I dont see what the  point is in having  options to prefix and postfix digits in this form,  what is the  thinking here?

It allows flexibility to take numbers from the middle of dial digits

DSS/BLF monitoring of different line statuses, ie Ringing, Off Hook, DND

Monitoring of Off-hook is supported. Ringing and DND are not.

Ability to customise codec types if using SIP trunks and edit SIP parameters such as the SDP headers and packetisation rates..

Ability to select different codec types is in a future release.

Sanjay

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Sanjay,

Is there a roadmap to support branch sites in countries with different dial plans. i.e BE3000 is in Australia and a Branch Site in the USA and if so can you please advise when.

Thanks

Steve

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That is something we are looking to support with two (or more) BE3000 networked together with distributed call control. Since there is no plan to support multiple country dial plan or dial plan per site.

Thanks

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Sanjay,

Can we SIP trunk two BE300's today.

Regards,

Steve

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It is not officially supported, in the sense that we have not done integration testing. We are doing integration testing and will publish a document to help with it.

Sanjay

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Sanjay,

When do you envisage the document being released?

Steve

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Beginner

Are there any plans to support SRST in the future?

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SRST is planned to be supported in next release, 8.6.5.

Sanjay

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Beginner

And any plans to support open dial plan for third countries?

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Open dial plan for third countries is on the roadmap, but there is no committed timeline about when we can get to it.

Thanks