BE6k support for 2 UCCX instances?

[phouriga]

                   Hello all, can anyone tell me if the BE6k BU supports 2 instances of UCCX on a BE6k?  We have a customer with 40 agents in TX and 15 in CA and they currently have 2 UCCX systems.  They only have 300 users in total and I wanted to migrate them to BE6k and add 25 additional users with the base bundle. They currently have separate UCCX systems in CA and TX.    Can you confirm if TAC will support BE6k with 2 UCCX systems supporting a total of 55 concurrent agents?  Do they have to combine their contact centers to a single UCCX instance to migrate to BE6k?

Thanks much,

Patty

[Andrew Hickman]

Hi Patty,

For a fully supported BE6000 installation, only one CCX is allowed (allowing up to 100 agents).

However, under the extended terms of the hypervisor user policy (See the Co-residency policy), additional instances could be installed.

If possible, I'd recommend consolidation of instances in this case.

Hope that helps,

Andy