We have 3 analog line coming into our UC500 with an auto attendant that bascially points everyone to the same call blast group. the call blast group forwards to a Sequential Hunt group if there is no answer and then to voice mail.
I am not a member of the Call Blast group or the hunt group (both for good reason). We each have 7975 IP Phones with 8 buttons.
Question: What is the best way for me to see the calls that come into the call blast group and the hunt group so that I can see who is calling and pickup the line when needed?
Add a line key with the overlay option for all the extensions in the blast group and hunt group, then modify the ringing and volume for the line key as you desire. Not sure if this is the best option, but it should work.