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Joseph Chambers
Beginner

Blast Group to Hunt Group - OOB

UC560 - 15.0(1)XA2

Wanted call flow:

Call 3216 which would hit blast group & if they didn't answer, go to hunt group 5020 and if he didn't answer, go to 3000.

So this is what I did.

voice hunt-group 92 parallel

final 5020

list 3233,3133,3210,3110,3220,3120,3228,3128,3234,3134

timeout 20

pilot 3216

ephone-hunt 21 sequential

pilot 5020

list 3207

final 3000

timeout 8

no-reg pilot

statistics collect

description Svc Final

The blast group worked fine.  But call would disconnect when it sent to Hunt Group 5020.  If you called HG 5020 directly, it worked great.

Any idea of how to fix?

I wanted to go OOB to use DID directly.

1 REPLY 1
Faris Hamdan
Cisco Employee

Hello Joe,

Since Voice hunt groups are subject to the "max-redirect" restriction, I would suggest to increase its value, by default it is "10"

it is a global command under the telephony-service. for example:

telephony-service

max-redirect 20

I think what is causing the problem in your call flow is the number of times call is being redirected.

I hope that this will help.

Thanks,

Faris