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Get the latest new and information the November issue of the Cisco Small Business Monthly Newsletter

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Beginner

Busy tone issue at UC540

Hi Gents,

I purchased a new UC540-FXO-K9 couple of days ago. And faced with the following issue: if calls are being originated from outside to the PBX and ended for any reason at originator's side, then disconnection doesn't occur, i.e. PBX keeps ringing. If I pick up a phone at the moment, there is busy tone until reset by City POTS Station.

So I would like to know if there is any way to manage detailed config of FXO so that PBX would "understand" tones sent by POTS Station. Except this everything is ok, i.e. calls can be originated from Office to any destination. At the call end (if originated from Office) there are no issues.

Any help is appreciated.

Everyone's tags (7)
4 REPLIES 4
Cisco Employee

Busy tone issue at UC540

voice-port (fxo-port)

no battery-reversal

shut

no shut

if still not working, please provide log when the issue occur.

deb vpm signal

show call active voice brief

Beginner

Busy tone issue at UC540

Hi Bongsu,

Thanks to your reply. I will check and post results tomorrow.

Beginner

Re: Busy tone issue at UC540

Hi, unfortunately it didn't help. However I have found the following document:

http://www.cisco.com/image/gif/paws/8120/fxo_disconnect.pdf

I will go through solutons described and will post the one that helped to solve the issue.

BR,

Safar.

Beginner

Busy tone issue at UC540

Hi Bongsu, sorry for the late reply, please see below:

GA01VX01#deb vpm signal
Voice Port Module signaling debugging is enabled
GA01VX01#
Mar  4 17:17:16.109: htsp_process_event: [0/0/2, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Mar  4 17:17:16.109: htsp_timer - 125 msec
Mar  4 17:17:16.237: htsp_process_event: [0/0/2, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Mar  4 17:17:16.237: htsp_timer - 10000 msec
Mar  4 17:17:16.237: htsp_timer3 - 5600 msec
Mar  4 17:17:16.237: [0/0/2] htsp_start_caller_id_rx:BELLCORE
Mar  4 17:17:16.237: htsp_start_caller_id_rx create dsp_stream_manager
Mar  4 17:17:16.237: [0/0/2] htsp_dsm_create_success  returns 1
Mar  4 17:17:16.413: htsp_process_event: [0/0/2, FXOLS_RINGING, E_DSP_SIG_0100]
Mar  4 17:17:16.413: fxols_ringing_not
GA01VX01#
Mar  4 17:17:16.413: htsp_timer_stop
Mar  4 17:17:16.413: htsp_timer - 10000 msec
GA01VX01#
Mar  4 17:17:18.177: [0/0/2] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATURE_SM_CALLERID_RX
Mar  4 17:17:18.177: htsp_process_event: [0/0/2, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE]
Mar  4 17:17:18.177: htsp_timer_stop
Mar  4 17:17:18.177: [0/0/2] htsp_stop_caller_id_rx. message length 25htsp_setup_ind
Mar  4 17:17:18.177: [0/0/2] get_fxo_caller_id:Caller ID received. Message type=128 length=25 checksum=FE
Mar  4 17:17:18.177: [0/0/2] Caller ID String 80 16 01 08 30 33 30 34 32 31 31 37 02 07 35 33 39 35 30 32 38 08 01 4F FE
Mar  4 17:17:18.181: [0/0/2] get_fxo_caller_id calling num=5395028 calling name= calling time=03/04 21:17  name unavailable
Mar  4 17:17:18.181: fxols_callerid_done: call being answered
Mar  4 17:17:18.185: htsp_process_event: [0/0/2, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Mar  4 17:17:18.185: fxols_wait_setup_ack:
Mar  4 17:17:18.185: htsp_timer - 6000 msec
Mar  4 17:17:18.193: [0/0/2] htsp_dsm_close_done
Mar  4 17:17:18.201: htsp_process_event: [0/0/2, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_alert_notify
Mar  4 17:17:18.241: htsp_process_event: [0/0/2, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
Mar  4 17:17:18.269: htsp_call_bridged invoked
Mar  4 17:17:18.273: htsp_process_event: [0/0/2, FXOLS_PROCEEDING, E_HTSP_VOICE_CUT_THROUGH]fxols_proc_voice
GA01VX01#
Mar  4 17:17:18.277: htsp_process_event: [0/0/2, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Mar  4 17:17:18.277: [0/0/2] set signal state = 0xC timestamp = 0
Mar  4 17:17:18.277: htsp_timer_stop
GA01VX01#
Mar  4 17:17:21.837: htsp_process_event: [0/0/2, FXOLS_CONNECT, E_HTSP_EVENT_TIMER3]fxols_opx_cut_thru
Mar  4 17:17:21.837: htsp_timer_stop3
Mar  4 17:17:21.837: fxols_pak_suppress_enable 0/0/2 FALSE
GA01VX01#
Mar  4 17:17:29.685: htsp_digit_ready(0/0/2): digit = 2
Mar  4 17:17:30.085: htsp_digit_ready(0/0/2): digit = 3
Mar  4 17:17:30.413: htsp_digit_ready(0/0/2): digit = 3
GA01VX01#
Mar  4 17:17:35.529: htsp_timer_stop3 htsp_setup_req
Mar  4 17:17:35.533: htsp_process_event: [50/0/34.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Mar  4 17:17:35.533: htsp_ephone_start_caller_id_tx calling num=5395028 calling name = called num=233 orig called num=
Mar  4 17:17:35.533: [50/0/34.1] set signal state = 0x0 timestamp = 0
Mar  4 17:17:35.533: efxs_onhook_setup: local target is available
htsp_alert
GA01VX01#
Mar  4 17:17:45.545: htsp_timer_stop3
Mar  4 17:17:45.545: htsp_process_event: [50/0/34.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Mar  4 17:17:45.545: [50/0/34.1] set signal state = 0x4 timestamp = 0
Mar  4 17:17:45.629: htsp_call_bridged invoked
Mar  4 17:17:45.633: htsp_process_event: [0/0/2, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
GA01VX01#show call active voice brief
: ms. + pid:


  dur hh:mm:ss tx:/ rx:/
IP : rtt:

media inactive detected: media cntrl rcvd: timestamp:

long duration call detected: long duration call duration : timestamp:


Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
B47  : 75680 850565248ms.1 +100 pid:3 Answer 5395028 active
dur 00:01:18 tx:1295/216288 rx:3396/543360
Tele 0/0/2 (75680) [0/0/2] tx:51460/51460/0ms g711ulaw noise:-73 acom:30  i/0:-10/-74 dBm
B4E  : 75684 850592628ms.1 +60 pid:101 Originate 295 active
dur 00:00:51 tx:2573/411680 rx:571/90883
IP 10.1.1.42:16898 SRTP: off rtt:0ms pl:11350/210ms lost:0/3/0 delay:55/55/105ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a

Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2