I’ve a UC540 configured with Call Blast Groups in order to forward incoming calls to phone's operator or other groups if operator does not answer in time.
All worked fine until last days when I’ve added the SPA500S extension to some phone (SpA502G and SpA504G). After this the call blast groups seem not working. At incoming external calls, some phones ring, seem in random, without any relation with groups.
No configuration has been changed in the groups, only the phone profile with added SPA500S has been changed..
Sorry that this issue is happening on your unit. You said that the issue seems to have surfaced since you made a change to sidecar button assignments? We would need to look at the running config and run some debugs to follow the call flow. Some debugs I would be interested in is:
debug voip ccapi inout
debug voip dialpeer inout
debug voice translation
And other debugs specific to the type of provider the unit uses. If you call 1-866-606-1866 and get into the UC queue, we would be able to assist you better in getting this issue quickly resolved. Thank you Fabrizio.