07-17-2012 06:47 AM - edited 03-21-2019 06:02 AM
Hello,
After the greeting, if you do not press any button, greeting played 2 more times and the connection is broken. But the greeting reads, "Our company welcomes you! Please, input extension number or wait for a response the Secretary." How do I configure, if there is no input passed, call forward to the Secretary?
Thank you.
07-17-2012 09:22 AM
Hi Denis
Are you using the default AA greeting, or have you uploaded a custom AA greeting file?
The AA does not have a default handler, if there is no user input. That is a functionality we are adding in next release.
Currently AA requires admin to program keys and users to press keys to be able to route to an extension.
Thanks
07-18-2012 02:48 AM
I am using a custom AA.
Thank you for your reply. I'll wait for the new version.
08-08-2012 08:15 PM
+1 this needs to be implimented ASAP
05-31-2013 11:13 AM
Hello Sanjay Sinha
I have a similar case, and I have the version 8.6.4.10000-15
but at which vercion do your reference?
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