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Beginner

call forward after auto attendant in the BE3000

Hello,

After the greeting, if you do not press any button, greeting played 2 more times and the connection is broken. But the greeting reads, "Our company welcomes you! Please, input extension number or wait for a response the Secretary." How do I configure, if there is no input passed, call forward to the Secretary?

Thank you.

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Cisco Employee

Hi Denis

Are you using the default AA greeting, or have you uploaded a custom AA greeting file?

The AA does not have a default handler, if there is no user input. That is a functionality we are adding in next release.

Currently AA requires admin to program keys and users to press keys to be able to route to an extension.

Thanks

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I am using a custom AA.

Thank you for your reply. I'll wait for the new version.

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+1 this needs to be implimented ASAP

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Hello Sanjay Sinha

I have a similar case, and I have the version 8.6.4.10000-15

but at which vercion do your reference?