I have SNR and some call-forwarding configured and I've been having the issue that when the call is forwarded or taken with SNR that the caller-id shows up with the main line of our company and not the inital caller. I've tracked this down to because I have an outgoing voice translation-rule that is changing the caller-id to our main number; which is fine in most cases...except this one.
Whats the proper way to do this?
Is their a rule that I should be setting up that logically follows something like...if the call is coming from a 3digit extension (ie. internal) then don't change the outgoing caller-id to the main number...but if it matches our internal extension plan than change it?
This is a PRI connection.
This is an industry wide practice / standard.
When you system re-initiates additional calls to the additional SNR devices, it is now coming from your system. Most telcos will not allow you to initiate a call outward with the original number since this is not where the call came from. The call is coming from your system.
If your telco will allow you to initiate a call and have it appear to be from the original caller, then you are fine. I would check with them, but the short answer is probably not as this is fairly common telco practice.
A couple of similar threads that might help some, and a config option is discussed in the first thread listed below:
Yes, I've tested this before. If I remove the outgoing translation profile that re-maps the outgoing caller-id with our main number the caller-id shows up on the phone as the internal extension; so I believe I have the ability to re-map my caller-id to whatever I deem appropriate.
If my internal extension numbers are all 3 digit and lets say all start with a '2'...
And my outgoing calls require that '9' be pressed to gain access to an outside line...
Than theoretically could I just create a voice translaiton-rule that says...
1 - if the number starts with a 92...followed by two digits...then translate to my main number...
2- if anything else, let the number pass...OR...just do something funky, but getting the same result.