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Beginner

Call ID SPA9X2

HI,

I'm using the phones SPA9X2 with Asterisk PBX and when a user A make the first call to User B only the called number of user B is displayed on the screen of the user A that make the call.

Why the phones are  not taken the caller id from asterisk? How can I fix this problem??

Thanks.

5 REPLIES 5
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Cisco Employee

Dear Sir,

first thing I'd ask you is to upgrade the phone to latest/greatest firmware which is 6.1.5a:

http://www.cisco.com/en/US/prod/voicesw/ps6788/phones/ps10033/ps10036/SPA922_Firmware.zip

Once there, please start playing with the value of the Caller ID Header, under the SIP tab until you get the caller id correctly shown in the phone.

Thanks!

-nacho

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the phones already have the latest firmware. i made changes in the value of caller id header but nothings happens.

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Dear Sir,

can you please send me the trace on where we can see the SIP INVITE message that is getting the phone? The SPA9x2 configuration will also help...

Thanks!

-nacho

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SIP trace the call from extension 5002 to extension 3608. on the screen of extension 5002 I only view the number 3608, not the name of the user..

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OK... problem seems to be with the To field in the 180 Ringing message, that's the one the phone will show in the display:

From your trace:

To: <>3608@voip.cl>;tag=as7e178948

As you can see above, only the uri_user (3608) is being shown there... You'd need to change that in your Asterisk PBX in order to also include the uri user in that field.

Thanks!

-nacho