Call routing preference using voicemail as a backup
Hi guys, how is it going?
I would like to ask your help and present you a challenge:
In a CUCM 10.x environment, when my users call '8000' I need that:
- 1st option: Calls are routed to other PBX system (a SIP gateway connected to CUCM);
- 2nd option: If PBX gateway is unreachable, calls are routed to a voicemail (CUC mailbox) to users record their messages.
At this time, it works in a manual failover proccess: When users call '8000', theses calls get the route-patter '8000' that points to the SIP trunk (other PBX). If this other PBX goes down then I create a CTI route point and calls are redirected to CUC and users record their messages.
Somehow, I need this failover system becomes automatically. Any ideas?
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