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Beginner

Call routing preference using voicemail as a backup

Hi guys, how is it going?

I would like to ask your help and present you a challenge:

 

In a CUCM 10.x environment, when my users call '8000' I need that:

- 1st option: Calls are routed to other PBX system (a SIP gateway connected to CUCM);

- 2nd option: If PBX gateway is unreachable, calls are routed to a voicemail (CUC mailbox) to users record their messages.

 

At this time, it works in a manual failover proccess: When users call '8000', theses calls get the route-patter '8000' that points to the SIP trunk (other PBX). If this other PBX goes down then I create a CTI route point and calls are redirected to CUC and users record their messages.

 

Somehow, I need this failover system becomes automatically. Any ideas?

Thanks.

 

Best regards