Hi All,
Hopefully a simple question with a simple answer!
We have installed a UC540 for our own use.
Is it possible to get callers directed to on-hold music if all the lines are busy / no answer.
For example - I have a hunt group of 2 phones for reception. If both users are on the phone, I'd like the caller to hear hold-music, perhaps with a recorded message etc...
Thanks
Solved! Go to Solution.
Hello Pete,
Yes, it is possible. Actually, what you need to do is to configure a BACD group, then add those 2 phones to that group, and direct incoming calls to the new BACD group. Very easy to do, and can be done in CCA.
Thank you,
Darren
Hi Pete,
To add to Darren's post which he always posts very helpful stuff
There is one minor pitfall, in doing things this way you may loose your CFB/CF-NOAN to Voice Mail, because you will be directing it to the B-ACD, there are two options to consider.
Hope I didnt make matters worse for you I just figured it is best for someone to know the pitfalls before they hit it and get frustrated about it
Cheers,
David.
Hello Pete,
Yes, it is possible. Actually, what you need to do is to configure a BACD group, then add those 2 phones to that group, and direct incoming calls to the new BACD group. Very easy to do, and can be done in CCA.
Thank you,
Darren
Hi Pete,
To add to Darren's post which he always posts very helpful stuff
There is one minor pitfall, in doing things this way you may loose your CFB/CF-NOAN to Voice Mail, because you will be directing it to the B-ACD, there are two options to consider.
Hope I didnt make matters worse for you I just figured it is best for someone to know the pitfalls before they hit it and get frustrated about it
Cheers,
David.
Thanks guys - very good info here