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Caller ID mapping to System Directory

rob
Beginner
Beginner

So far the UC320 is working well and replacing an existing Panasonic TD816 system for my customer.

Caller ID is being presented on the phones when an external call is received - however in the previous system, the Caller ID would be matched to the System Directory and if present, the name of the caller (from the directory entry) would be displayed instead.

This made it easier for the users to know who was calling without having to memorise lots of numbers!

This seems to be a relatively standard feature on all small business PBX systems - have I just missed how to implement this in the GUI or is it a feature request that could be added to the roadmap?

Thanks,

Rob.

12 Replies 12

Alberto Montilla
Cisco Employee
Cisco Employee

Hi Rob;

Thanks for your email. Glad to hear your deployment is going well.

We have detected the caller ID match to directory is too strict, so match is not happening probably since the string coming does not match exactly to the number. We have this enhancement on the next for the next major release 2.3, which is planned (though not committed yet) for summer 2012. Please stay tuned.

Regards;
Alberto

Hi Alberto,

Is there any more detail on what it's matching? The users don't realy use the system directory for making calls, so I have the option to change the numbers in the directory to exactly match what's required for them to match up.

For example - in the Syslog for an incoming SIP call I have:

----

From: "07775715715" <>07775715715@sipgate.co.uk>;tag=as72458bba

To: <>00441183215369@sipgate.co.uk>

Contact: <07775715715>

----

And in the system directory I have an entry for 07775715715 which doesn't make the match at the moment.

Is there someway to see in the syslog what the actual number needs to be in the directory to force the match until the 2.3 release is out?

Thanks,

Rob.

Hi Rob;

Can you send me the whole SIP INVITE message and also let me know what number the phone is showin