So far the UC320 is working well and replacing an existing Panasonic TD816 system for my customer.
Caller ID is being presented on the phones when an external call is received - however in the previous system, the Caller ID would be matched to the System Directory and if present, the name of the caller (from the directory entry) would be displayed instead.
This made it easier for the users to know who was calling without having to memorise lots of numbers!
This seems to be a relatively standard feature on all small business PBX systems - have I just missed how to implement this in the GUI or is it a feature request that could be added to the roadmap?
Thanks for your email. Glad to hear your deployment is going well.
We have detected the caller ID match to directory is too strict, so match is not happening probably since the string coming does not match exactly to the number. We have this enhancement on the next for the next major release 2.3, which is planned (though not committed yet) for summer 2012. Please stay tuned.
Is there any more detail on what it's matching? The users don't realy use the system directory for making calls, so I have the option to change the numbers in the directory to exactly match what's required for them to match up.
For example - in the Syslog for an incoming SIP call I have: