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Jeff Cooper
Beginner

caller-id showing number but not name?

uc560 on a PRI with spa50x phones.. 8.6..   DIDs and calls that go thru an AA first are showing caller-id as a number, but not name and number..  suggestions?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
muireadhachhagan
Beginner

I had this issue last week. In my case, it turned out that the caller ID information was not being passed as a facilities IE Message. By unchecking the "Get Incoming Caller ID Name from Facilities IE Message" in the Telephony -> Ports and

Trunks -> PSTN Trunks -> T1/E1 Tab, the caller ID information was properly displayed.

If this does not correct your issue, check with the PRI provider to ensure that Caller ID is being passed by them, and what method they are using.

View solution in original post

2 REPLIES 2
muireadhachhagan
Beginner

I had this issue last week. In my case, it turned out that the caller ID information was not being passed as a facilities IE Message. By unchecking the "Get Incoming Caller ID Name from Facilities IE Message" in the Telephony -> Ports and

Trunks -> PSTN Trunks -> T1/E1 Tab, the caller ID information was properly displayed.

If this does not correct your issue, check with the PRI provider to ensure that Caller ID is being passed by them, and what method they are using.

View solution in original post

excellent.. thank you!

i actually had the opposite .. by selecting the box i fixed the called-name issue

appreciate you taking the time to share your experience/knowledge!