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Rising star

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Hi Abdul,

Can you please do a "debug vpm signal" once you have finished apply the

recommendations from the other guys, I want to see what takes place on a

hung call when the "A" end circuit closes.

On Apr 18, 2012 7:03 PM, "abdulbari_cisco" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Highlighted

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

HI David,

Here is the debug vpm signal information that i have taken for two scenarios

the configuration on voice-port is as follows

voice class custom-cptone UAE-CUSTOM

dualtone disconnect

  frequency 425

  cadence 400 350 225 525

voice-port 0/1/1

translation-profile incoming INCOMING_CallerID_PROFILE

supervisory disconnect dualtone mid-call

supervisory custom-cptone UAE-CUSTOM

input gain 14

cptone AE

timeouts call-disconnect 2

timeouts wait-release 2

connection plar opx 202

description Configured by CCA 4 FXO-0/1/1-Custom-OP

caller-id enable

the came same configuration above with battery reversal answer but no use sitll same issue.

The other tricky thing that is happening is when the call is forwarded to voicemail of the user and after the external caller disconnects the FXO on UC540 does not disconnect immediately, instead it disconnects after the default messgae size is reached. ie the default message size of voicemail box is 240 sec so after 240 sec the FXO port is released or disconnects and a large amount of silence is being recorded in the users mailbox for about 240 seconds.

the following is the debug capture taken

========================================================================================================================

When the call comes in and call is forwarded to voicemail because of CFNA on the user phone

UC_540#

000691: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing

000692: htsp_timer - 125 msec

000693: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer

000694: htsp_timer - 10000 msec

000695: htsp_timer3 - 5600 msec

000696: [0/1/1] htsp_start_caller_id_rx:BELLCORE

000697: htsp_start_caller_id_rx create dsp_stream_manager

000698: [0/1/1] htsp_dsm_create_success  returns 1

UC_540#

000699: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]

000700: fxols_ringing_not

000701: htsp_timer_stop

000702: htsp_timer - 10000 msec

000703: [0/1/1] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATURE_SM_CALLERID_RX

000704: htsp_process_event: [0/1/1, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE]

000705: htsp_timer_stop

000706: htsp_timer_stop3

000707: [0/1/1] htsp_stop_caller_id_rx. message length 25htsp_setup_ind

000708: [0/1/1] get_fxo_caller_id:Caller ID received. Message type=128 length=25 checksum=B1

000709: [0/1/1] Caller ID String 80 16 01 08 30 34 31 39 31 33 34 30 02 0A 30 35 30 39 35 37 38 33 30 39 B1

000710: [0/1/1] get_fxo_caller_id calling num=0509856909 calling name= calling time=04/19 13:40 

000711: fxols_callerid_done: call being answered

000712: [0/1/1] htsp_dsm_close_done

000713: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

000714: fxols_wait_setup_ack:

000715: htsp_timer - 6000 msec

000716: htsp_timer_stop

UC_540#3

000717: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req

000718: htsp_process_event: [50/0/30.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

000719: htsp_ephone_start_caller_id_tx calling num=90509578309 calling name = called num=201 orig called num=

000720: [50/0/30.1] set signal state = 0x0 timestamp = 0

000721: efxs_onhook_setup: local target is available

htsp_alerthtsp_alert_notify

000722: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert

UC_540#

000723: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

000724: htsp_timer_stop

000725: htsp_timer_stop2

UC_540#

000726: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

000727: htsp_timer_stop2

000728: htsp_timer - 6000 msec

UC_540#

000729: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

000730: htsp_timer_stop

000731: htsp_timer_stop2

UC_540#

000732: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

000733: htsp_timer_stop2

000734: htsp_timer - 6000 msec

UC_540#

000735: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

000736: htsp_timer_stop

000737: htsp_timer_stop2

UC_540#

000738: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

000739: htsp_timer_stop2

000740: htsp_timer - 6000 msec

UC_540#

000741: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

000742: htsp_timer_stop

000743: htsp_timer_stop2

UC_540#

000744: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

000745: htsp_timer_stop2

000746: htsp_timer - 6000 msec

UC_540#

000747: htsp_timer_stop3

000748: htsp_process_event: [50/0/30.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

000749: [50/0/30.1] set signal state = 0x4 timestamp = 0

000750: htsp_call_bridged invoked

000751: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

000752: [0/1/1] set signal state = 0xC timestamp = 0

000753: htsp_timer_stop

000754: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

000755: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery

000756: htsp_timer_stop2

000757: htsp_timer_stop2

UC_540#

After the voicemail box, default message size is reached ie after 240 seconds the FXO port disconnects and following is the continuation of debug vpm signal cmd.

UC_540#

000758: htsp_timer_stop3 htsp_setup_req

000759: htsp_process_event: [50/0/300.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

000760: htsp_ephone_start_caller_id_tx calling num=399 calling name = called num=A800201 orig called num=

000761: [50/0/300.1] set signal state = 0x0 timestamp = 0

000762: efxs_onhook_setup: local target is available

htsp_alerthtsp_call_feature:feature 25

htsp_call_feature: caller id enable 0x3 call_connected 0

000763: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]

000764: efxs_callerid_update

000765: efxs_callerid_update process caller_id_string

000766: efxs_callerid_update process caller_id_string OK

UC_540#

000767: efxs_callerid_update number= [399] name= []

UC_540#

000768: htsp_timer_stop3

000769: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release

000770: htsp_timer_stop

000771: htsp_timer_stop2

000772: htsp_timer_stop3

000773: [0/1/1] set signal state = 0x4 timestamp = 0

000774: htsp_timer - 2000 msec

000775: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_DSP_SIG_0110]

UC_540#

000776: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout

000777: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0100]

000778: htsp_timer_stop3

000779: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

000780: [50/0/300.1] set signal state = 0x4 timestamp = 0

UC_540#

Can any one let me know what is happing here. when the call is forwarded to voicemail of the user, why FXO Port on UC540 not getting disconnected soon after the external caller disconnects the call.and insted it disconnects approximately after 240 seconds of call forwarded to voicemail.

I tried the same cofiguration as above with battery reversal answer  in voice-port configuration but no use sitll same issue.

Highlighted
Rising star

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Hi Abdul,

Let me look at various configurations I have saved and see if I can find

one for your region, no promises as I don't normally keep configurations of

systems I don't manage.

I will update you again tomorrow.

On Apr 19, 2012 9:13 PM, "abdulbari_cisco" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Highlighted

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

HI David,

Did you check the debug messages i have posted. what do you thing might be problem here with CUE.

Highlighted

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

HI David,

Have you seen the debug captures that i have posted. Could you please help me out what we have to look at in these debug message to fix this issue.Or any conclusion we can derive from these debug messages of VPM signal.

Thanks David

Highlighted
Rising star

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Hi Abdul,

My previous post asked if you would be willing to post your configuration

up, if you are please do it as a text file and make sure you remove

sensitive information like user name and passwords.

I do not believe thus is a FXO configuration issue, it has something to do

with the session to the CUE so I need to see your configuration to

determine if it is

On Apr 21, 2012 3:52 PM, "abdulbari_cisco" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Highlighted
Beginner

Calls from Etisalat PSTN to FXO to voicemail do not disconnect

I have the same problem.

Highlighted
Hall of Fame Master

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Paolo Moserle wrote:

I have the same problem.

This is often asked.

You need to configure the exact disconnect tones, otherwise the router will never know that the outside caller has hung-up.

Highlighted
Beginner

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Hello Paolo,

I want to explane better ma issue:

  I have a simple configuration with a provide (telecom italia) direct connect to FXO. I noticed that when i choose to redirecting incomming call to a Iphone, and I bring down the call (for example from my cel phone), evrything works fine.

Instead when I redirect a incomming call to the Cue (for a AVR simple menu) and this works redirecting call to iphone, and from my cel bring down the call, the iphone still ring and after the No aswer timeout the call was passed again to cue for voicemail.

This is my configuration of FXO

voice class custom-cptone IT-CUSTOM

dualtone disconnect

  frequency 425

  cadence 400 350 225 525

!

voice-port 0/1/0

trunk-group ALL_FXO 64

supervisory disconnect dualtone mid-call

supervisory custom-cptone IT-CUSTOM

input gain 14

cptone IT

timeouts call-disconnect 2

timeouts wait-release 2

connection plar opx 396

impedance complex2

caller-id enable

!

Thanks

Highlighted
Hall of Fame Master

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Disconnect for italy should be

frequency 425

  cadence 200 200

If you want everything work 10 times better, use ISDN BRI not FXO.

Enthusiast

Calls from Etisalat PSTN to FXO to voicemail do not disconnect

Hi guys,

abdulbari_cisco, did you resolve your issue? I have the same disconnect problem with a router 2951 with FXO and CUE 8.6.

Thanks a best regards.

David

Highlighted
Beginner

Re: Calls from Etisalat PSTN to FXO to voicemail do not disconne

Thanks for replay Paolo, and for paramiters but still not working.

I noticed that isdn is better but in this case the only solutions is fxo. Another old pbx (not cisco) work without problems!

Sent from Cisco Technical Support iPhone App

Highlighted
Hall of Fame Master

Calls from Etisalat PSTN to FXO to voicemail do not disconnect

I used the configuration above with TI and it was ok.

You may want to update UC500 software, and check the disconnect tones again.

Highlighted
Beginner

Calls from Etisalat PSTN to FXO to voicemail do not disconnect

I have the last version, 8.6. I noticed this problem happens when CUE is involved in to the call. Is maybe a autoattendant script problem ?

Highlighted
Hall of Fame Master

Calls from Etisalat PSTN to FXO to voicemail do not disconnect

I don't think so, the router is supposed to recognize disconnect tones either the call is in CUE AA, or to an IP phone.

Anyway a good CUE AA script is supposed to close the call if no caller input after a while.