Hey all. I'm working on a UC560 I installed a couple of weeks ago at a client and while out today to do some user training and final configuration I've run into some issues with contacting the CUE module via telephone. I can get to the CUE GUI and I can connect to the console of the CUE via CLI. I've done basic network connectivity tests in addition to this (ping, telnet, etc) and that side seems fine.
The issue is when I call in to the voicemail pilot. All calls to anything on the CUE (VM, AAs, prompt management) give a fast busy and displays the below debugs (using debug ccsip calls). I have attached the CME running config as well as the output from a debug voip ccapi.
I can attach the config of the CUE module if necessary. Any help you can provide will be greatly appreciated!
000813: Dec 12 17:10:42.111: //85/28BF96608139/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x893F1A60
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 410
Called Number : 600
Source IP Address (Sig ): 10.1.10.2
Destn SIP Req Addr:Port : 10.1.10.1:5060
Destn SIP Resp Addr:Port : 10.1.10.1:5060
Destination Name : 10.1.10.1
000814: Dec 12 17:10:42.111: //85/28BF96608139/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.1.10.2
Source IP Port (Media): 17242
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
000815: Dec 12 17:10:42.111: //85/28BF96608139/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503
