Can't session into CUE although it's in Steady state

[cisco43ftrd]

Hi,

A few days ago, I ran telephony wizard on a new UC560 for the first time. The wizard stopped with an error ("Exception: Null" ...) at 55%. Although, telephony worked as intended, so I proceeded configuring until I realised the wizard broke the CUE.

I could'nt access it in any way, resetting / restarting didn't work either and the VM LED on the device wasn't flashing.

To my surprise I got output that suggested the CUE was working again when I ran CUE diagnostics on CCA today. Nevertheless, I can't access the CUE via CLI.

I only get this:

UC560#service-module Integrated-Service-Engine 0/0 session

Trying 10.1.10.2, 2002 ...

% Connection refused by remote host

UC560#service-module Integrated-Service-Engine 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 8.6.3

CUE is on UC500UC500

Does anyone know how to fix this problem? I need to access the CUE to reset it to factory default.

Kind Regards

Rainhard

[janickle]

Hi Rainhard,

Try closing CCA before accessing CUE via CLI.  Then you will need to clear the session to the CUE module.  To do this type:

UC560#service-module Integrated-Service-Engine 0/0 session clear

After the session is clear try logging in again.  This should get you access to the CUE module.

Thank you,

Jason Nickle

[DetNit1101]

Hi Rainhard,

this sounds like the following problem:

The integrated service engine is admin down.

Try "sh ip int brief" and if it is really admin down then straight forward:

     "conf t", "int in 0/0" and "no shut"

Kind regards, Detlef

[bjames]

Sometimes Cue gets hungup, and you have a short window to access it, keep trying your session and I bet you will get in. It will be unavailable, unavailable, then you are able to login.

Good Luck.