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lus
Beginner
Beginner

Cannot start Cisco SCC Advanced Client on Win7

Hello

I cannot start the SCC Advanced Client on a Windows 7 32Bit German. I can succesfully install the client but after the reboot I get an error when I try to start the client.

On a Windows XP 32Bit German the SCC Advanced Client is working.

I have a printscreen of the Windows 7 error in the attach.

Thanks for the help!

Lukas

1 ACCEPTED SOLUTION

Accepted Solutions

Dear Sir;

It looks like you have installed another callconnector product. Just go to System 32 folder in Windows folder, look for the ccTrog.dll and rename/delete it. Try then again to re-install.

Please let us know if this solves your issue.

Regards;
Alberto

View solution in original post

4 REPLIES 4
Alberto Montilla
Cisco Employee

Dear Sir;

Can you please let me know the exact filename you downloaded?

I'm escalating your issue.

Regards;
Alberto

Hello Alberto

I use the Cisco_SCC_Advanced_Client_x32_2.00.042.exe file.

Thanks very much for your help.

Lukas

Dear Sir;

It looks like you have installed another callconnector product. Just go to System 32 folder in Windows folder, look for the ccTrog.dll and rename/delete it. Try then again to re-install.

Please let us know if this solves your issue.

Regards;
Alberto

Hi

Ok after deleting the file it is working.

Thanks