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Beginner

cannot upgrade firmware of WIP310

Hello everybody,

As   a long term customer of cisco products (wireless, switching, routing,   firewalls...) i recently bought a WIP310 SIP WIFI phone for my home.

I saw that there was a firmware ( wip310-5.0.13-04-26-2010 ) that was solving registration problems with trixbox.

So   i downloaded the firmware, turned off the phone as mentioned in the   book, executed the phone upgrade tool, wait, saw the different upgrade   messages......All seemed perfect.

.....except that when i turned on the phone, it was still the 5.0.12 firmware displayed on the screen.

The phone is a R03 firmware revision.

I flashed one more time, but unsuccessfully, the firmware was still the 5.0.12.

What have i done that was wrong ?

Thanks in advance.

Chris.

NB: i've attached a pdf containing the different steps of the upgrade.

1 REPLY 1
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Frequent Contributor

Have you also tried factory reset of the unit before upgrading?

If you have and it still won't upgrade, please run a log file so we can see what the error could be.

Log file setup is located at

https://supportforums.cisco.com/docs/DOC-9862