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Cascade notifications failing?

TRISH BENNINGFIELD
Level 1
Level 1

‎03-20-2011 12:09 PM - edited ‎03-21-2019 03:49 AM

Hello!  On my UC560 recently upgraded to 8.0.3 I have a general delivery mailbox that messages are left in, and notification is turned on.  The first alert is an email message to oncall@email.com, and if that message isn't retrieved in 45 minutes, an alert is sent (cascade notification) to a custom user called "notification user".  That user is defined to email to "oncall2@email.com".  This is the first time the cascade has been tried since the upgrade, and I'm being told it failed.  Both the general delivery mailbox and the notification user have notifications enabled, etc. and worked prior to the upgrade.

I want to know how I can review logging/what happened...  What commands can I issue to see where system sent out the first message, if anyone actually dialed in and checked it or not, and then look for the cascade attempt?

Thanks!

Trish

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Nathan Compton
Level 4
Level 4

‎03-24-2011 05:42 AM

For the benefit of people in the support forum, I though I would post the resolution for this.  The user that was set to cascade to for notification was corrupted, probably after an upgrade Trish performed.  We ended up deleting the User and recreating it to get it working.

Regards,

Adam Compton

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