CCA 3.0 - Software Pack 8.1.0 UC520 Issues !!!!

[brian.russell31]

Hi Guys,

I was part of the beta testing for CCA and the software packs and have noticed that my comments and testing seem to have gone unheard. I see from the forums that there are other users experiencing the issues I reported. So why release software when you know there are bugs in it.

I still have several issues which is really begining to frustrate me now....

1) Inbound SIP (Skype Connect) call not being routed to extension 201 - When calling my online number it rings then busy out. I beleive this is something to do with IOS toll fraud and also the ACL list but I do not know how to fix this

2) My HP mediasmart server can no longer reach the internet, page cannot be displayed and also I can not reach it from the internet as well, again something to do with the ACL's

3) DNS enteries are not what I enterned in, no idea where it pulls them from but certainly not correct....

These are my top 3 issues, If you could please address them I would appreciate a fix or the instructions on how to fix them.

Once again I am happy to beta test, but please at least read my feedback it may help before you release the CCA and software packs.

Thanks in advance

Brian

[daviddun]

Brian,

I would call the SBSC and have them open a case for you.  These issues a minor and should be easy to fix.  Be sure to reference your post on the community for the info they will need.

Have a great night

[mcasimirc63]

Sorry about your issues but your first step should be to reset your UC500 back to a default configuration.  You can do this by going to maintenance and then software upgrade. Make sure you install the latest version from here https://supportforums.cisco.com/docs/DOC-9829

BTW stay out of CLI

Issue 1

SIP does work with Skype Connect.  Watch this Youtube video and it will take you less than 10 mins to configure it.

https://supportforums.cisco.com/docs/DOC-14503

Issue 2

If the server is connected to the UC500 a default configuration of CCA will not block internet traffic.

Issue 3

I tested this on my UC and this issue could probably be resolved by going back to factory defaults. 

Do not continue to use the beta version.

[bethingt]

I agree with Marcus about not useing the beta version and upgradeing to the posted software pack. For issue 1 I have seen some cases come in where toll fraud has cause some issue. The issue with the toll fraud  is being looked at and I will post something when I have more information on this issue. Most of the issues I have seen were able to be fixed by useing the following commands below. Hopes this helps!!!

config t

voice service voip

no ip address trusted authenticate

Also If you need to open a ticket please contact CIN to open a ticket for TAC. UC520 is still supported by TAC, the number for CIN to open a ticket is 1 800 553 2447.

Here is some general information about the UC500 that I have found helpful in the past.      I hope they can help you going down the road

https://supportforums.cisco.com/docs/DOC-9836

https://upload.cisco.com/cgi-bin/swc/fileexg/main.cgi?CONTYPES=UC500

[brian.russell31]

Hi Guys,

Thanks for your help, I now have inbound and outbound Skype calling working.

Just to work on the rest.... The NAT componets dont seem to work on my media server and slingbox. I seem to have to incease to firewall security level to migh or medium and then reduce it to low to get the devices NAT working as it should.

Thanks again.

Brian