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CCA 3.2(2) UC540 Wizard Stuck at 99%

tknapp
Beginner
Beginner

        New UC540, CME and CUE have been factory defaulted multiple times.  Using Telelphony Wizard to install.

The Wizard hangs at 99%.  This has happen several times.  Doing VERY simple install.  Couple of phones and a SIP trunk (testing in lab environment).  Cannot get Wizard to finish.

          

CCA is 3.2(2) – upgraded from 3.2(1) yesterday

Telephony-service 8.6

IOS version is 15.1(4)M4b

As always, any help will be appreciated.

Thanks

tom knapp

2 Replies 2

bkwon
Cisco Employee
Cisco Employee

could you attach the application log when the issue happen.

Mario Garcia
Participant
Participant

Tom,

I had the same issue. I had to uninstall CCA and delete related folders and reinstall. After fresh reinstall wizard now completes.

--
Mario

Sent from Cisco Technical Support iPhone App

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