Change incoming call routing depending on schedule
Has anybody had any luck changing call routing dependant upon the time that the call comes in? I like the ability to change the AA message according to the schedule, but would also like to change the incoming call routing as follows:
Normal Business day:
Incoming call --> Blast Group 1 --> Blast Group 2 --> AA
Incoming call --> AA
We would like to be able to continue to have a real person answer the phones during the business day, but after hours route all calls directly to the AA without going through the two Blast Groups. Thanks in advance.
Thanks for the help. My UC520 took a turn for the worse, so as soon as I have that squared away with the TAC, I'll get back on this. The script editor looks very powerful and a bit daunting. I'll be able to dig into it a little more shortly. Thanks for your help, I'll be sure to update this question when I have it resolved.
I ended up creating an incoming extension that all calls were routed to. That extension is setup to always forward all calls to our first Blast Group during the day, and to the AA after hours (using night service). Thanks for the help.
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