cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

642
Views
0
Helpful
1
Replies
invtechnologies
Beginner

Change Number of Rings on the Night Service Pick Up

Is it possible to change the number of rings on the Night Service?  Our current settings have it ring about 3 times and we would like for it to pick up after the first ring or immediately.

Is it possible to change this or is it based on a user's phone, hunt group, etc?

1 REPLY 1
David Trad
Rising star

Hi There,

I do not have CCA anymore or a system to pull it up on and get a screen shot for you, but in the Night Service Section of CCA you can set the parameters up for this, and you can have which every phone is set on NS mode to call-forward imediatly to a destination, which in most cases is the VM anyway, but it is possible to do what you want to do

Oh and note that sometimes the phone on the callers end will ring twice before it even rings on the UC, this is especially seen with FXO/Analogue trunks.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Create
Recognize Your Peers
Polls
How would you describe your level of technical expertise?