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invtechnologies
Beginner

Change the Name Appearance for Blast Groups

We have 3 blast groups setup on a UC560 and each was setup using the Telephony Setup Wizard.  When calls come into the Blast Groups they show up on phones as "FOR: 398" which is the auto attendant extension.  When the calls go to VoiceMail, the emails show the calls as Message For:  Blast 2.

How can we change both of these to something like Sales or Admin?

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paolo bevilacqua
Hall of Fame Master

First of all, if you were to use shared DN, instead of parallel voice hunt, that would make it easier to give it a display name, and handle calls.

Anyway, if you want to use voice hunt, you can try configuring "directory-entry" for the number, and "service dnis-lookup" under telephony-service.

Anything that I am getting with a Blast Group that I would lose with the Shared DN?

Yes, its limitations.

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