12-09-2009 08:28 AM - last edited on 03-25-2019 10:44 PM by ciscomoderator
Where should I begin with this issue? Has anyone seen it before?
I have softphone version 7.0.3.0 , CDP 2.0.1.02, engine 3.3.0.0 on my laptop running Vista. When I return a missed or received call from my Directories, my softphone freezes up. It does place the call, but I cannot disconnect, do any call handling, it's totally locked up. I have to exit and restart the softphone.
This is happening to a customer on a UC540 with Vista as well. I have a UC520. So I think it's a softphone version issue...I don't recall it happening to the previous version and I just recently upgraded to 7.0.3....
Please see the attached image of what the phone loks like when this happens...it's very odd.
Please advise,
Thank you !
Stacy
12-09-2009 01:30 PM
I have only found one instance of a similar problem, but it didn't have a resolution to it. Would you mind opening a case up for this with the UC520 and CIPC 7.0.3?
12-14-2009 08:16 AM
One of our techs contacted TAC- right now there is a work around.
You must disable the Windows Search Service. SImply stopping the service does not work.
and then Microsoft should be creating a fix down the road.
Stacy
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