Cisco 514G phones randomly hard locking

[atlantiascott]

Multiple times in the last week I have had to reboot phones in the network due to a hard lock (menu keys do nothing, etc)

They are running 7.5.4. I have noticed a firmware upgrade is available and plan to do so, but don't want to guess at the source of the issue.

[tjareen]

Hi Scott,

Please upgrade the firmware. Sometimes some old version firmware may cause issue while using. So it is better to upgrade the firmware. Please follow the below link to upgrade the firmware.

http://software.cisco.com/download/release.html?mdfid=282724650&flowid=5300&softwareid=282463651&release=7.5.5&relind=AVAILABLE&rellifecycle=&reltype=latest

Thank you.

[atlantiascott]

I'll do the update this weekend and update this post if it happens again.

[tjareen]

Hi Scott,

Please feel free to ask if you will face any issue.

Thank you.

[atlantiascott]

We have updated the phones on the network to the latest firmware.

I will be monitoring the client for any issues this week.

Scott

[tjareen]

Hi Scott,

I am glad that now it is working fine and you do not face any problem.

[atlantiascott]

Well, we will be testing this week and next. I'll re-open this thread (or just respond to it) if the issue returns.