Hi All
Excuse my questions if they are very basic information, I'll explain our scenario, we have just recently setup a 6 phone (SPA525G) Voip network using a local (Engin) hosted PABX system, we have no central hardware for managing these phones they are all configured individually and generally all is functioning well. It appears larger organisations may configure these phones to operate with other hardware involved that allows central management, this makes perfect sense but I'm unsure if this is required for our small 6 phone setup.
I have 3 questions that I am finding no solution to as yet.
Q1 Music on Hold - I know our phones support MP3 using a usb device to play music locally but can I point the phone to a location on our network to source a mp3 etc. We have a Windows Server 2008R2 environment with Win 7 clients. Can this be setup easily using only the 6 phones or do we require a central management piece of hardware / software to implement this? When I have investigated this on the forum I got lost in discussion
Q2 Configuring Paging - We have configured our Speed Dial setup manually for each phone which is working fine (Ext number then dial, extensions rings, if no answer goes to message bank for that extension) It would be great if internally we could page and talk aloud Auto answer to the ext, whether the user is there or not. Is this possible? spa500_admin.pdf page 59, I have followed the instructions but the extension called just rings and does not auto answer then goes to message bank. Must be missing something simple here?
Q3 This one is the most annoying, completely random issue, sometimes works as expected. The problem is related to transferring calls from one internal phone to another internal phone. e.g User 1 receives an external call, user 1 has to transfer ext call to User 2, User 1 presses transfer button, directory, selects User 2, user 2's phone rings, user 2 answers phone, user1 briefs user 2 on call details then presses transfer, instead of Line lights going out on user 1's phone and user 2 talking with ext call, the line 1 and line 2 lights are both lit and user 2 is left talking to himself, the problem can be fixed by picking up Line 1 lite Button and pressing transfer (second time repeat), directory, user, then transfer before user 2 picks up call. This works every time the problem occurs. The problem only occurs (all be it random) if user 1 decides to brief user 2 about the incoming ext call prior to the final transfer. If this is done once user 2's phone starts ringing and prior to pickup by user 2 the problem never occurs. This is ok but sometimes it is nice to brief User2 on the nature of the external call before transferring. This problem only occurs maybe 30% of the time and appears to happen to all users similarly.
It is quite annoying as we are almost avoiding briefing user 2 prior to second transfer press as this will be 100% successful, this is assuming you can press transfer before user 2 picks up call!
Thankyou to anyone who can help with my questions in advance, our scenario is quite simplistic and I'm not sure if we are expecting too much from our system as it currently is. I will appreciate any ones input and advice. Kindest Regards Dave
