Cisco SPA525G

[melbrecruit]

I have had to move my office to my home due to Covid-19. I picked up the work phone today and have pluged it in with the connection to my computer, but it wont turn on at all. 

When I am in the office all we did was put the cable in and it started lit up, but when I took the phone home pluged it in it wont load at all. Do I need to download some software on my computer to turn the phone on? 

[jcf2005aa]

Is the Ethernet connection you are plugging into the SAP525G set up with PoE
(Power over Ethernet)? If not, then you would need the separate wall-wart
power supply (5V 2A I believe) to get the phone to turn on.

If the phone is powered and turns on but doesn't boot to an operational
state, then it could be set for provisioning at start-up: downloading the
configuration from a workplace server. It might be possible to use the web
interface to adjust the phone configuration to work around this.

Finally, if the phone relies on a local "PBX" server for actual VoIP
service, that server would not be reachable from outside the workplace.
However, if the VoIP service provider is reachable from the public internet,
then you've still got a shot.

[melbrecruit]

Hello, 

Thank you for the reply. So I have the connection from the phone into my computer. I have tried to connect it to the wall adapter and it didn't turn on. I also tried to connect it to my wifi directly and it didnt turn on. 

I am wanting to plug it to my desktop computer (my desktop computer has the conenction) and I use Voip Line as my Service provider but I cant even turn the Voip Phone on at all. 

[jcf2005aa]

The basics remain (1) power supplied by correct power adapter or PoE; (2)
provisioning of the phone: it must be setup as a self-contained working
configuration; and (3) access to the VoIP server.

One cautionary I did notice when reading through the Admin Guide: the
phone's Wi-Fi will not work unless the phone has been disconnected from the
Ethernet and then rebooted. Of course, that implies you already configured
the Wi-Fi SSID and security while the phone was still connected over
Ethernet!

Your workplace IT department (or IT guy) probably knows exactly what you
need to do to get the phone working from home (or else they might tell you
it's not feasible).