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Cisco UC520 CUE VoiceMail Not Booting

Jesse Shumaker
Beginner
Beginner

We came in today to a busy signal when accessing any voicemail. Calls come in and out just fine. when doing a "sh voice call summary" we get these lines. I'm guessing the S_SETUP_FAIL is related to the voicemail going down.

Cisco Unity Express 8.0.2

IOS: 15.0(1)XA3

sh voice call summary

PORT           CODEC     VAD VTSP STATE            VPM STATE

============== ========= === ==================== ======================

0/0/0         -          -  -                     FXSLS_ONHOOK

0/0/1         -          -  -                     FXSLS_ONHOOK

0/0/2         -          -  -                     FXSLS_ONHOOK

0/0/3         -          -  -                     FXSLS_ONHOOK

0/1/0         -          -  -                     FXOLS_ONHOOK

0/1/1         g711ulaw   n  S_SETUP_FAIL          FXOLS_ONHOOK

0/1/2         g711ulaw   n  S_SETUP_FAIL          FXOLS_ONHOOK

0/1/3         g711ulaw   n  S_SETUP_FAIL          FXOLS_ONHOOK

sh ver

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.0(1)XA3                                                                              a, SBTG Special

Small Business Support: http://www.cisco.com/go/smallbizhelp

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 08-Jun-10 13:40 by SBTG

ROM: System Bootstrap, Version 12.4(11r)XW, RELEASE SOFTWARE (fc1)

Kidane-UC520-Main uptime is 4 weeks, 1 day, 16 minutes

System returned to ROM by power-on

System restarted at 11:21:30 MST Mon Jun 17 2013

System image file is "flash:uc500-advipservicesk9-mz.150-1.XA3a"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco UC520-8U-4FXO-K9 (MPC8358) processor (revision 0x202) with 249856K/12288K                                                                               bytes of memory.

Processor board ID XXXXXXXXXX

MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20

14 User Licenses

10 FastEthernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

4 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 cisco service engine(s)

128K bytes of non-volatile configuration memory.

125440K bytes of ATA CompactFlash (Read/Write)

Well I logged in to Service module integrated-service-engine and see a continuous cycle of bootups with the following being displayed. Can someone provide some advice on what I should do in order to remedy this and fix the voicemail? Is there a block on the flash thats bad so it can't complete correctly?

thanks for the help

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.07.16 11:16:40 =~=~=~=~=~=~=~=~=~=~=~=

boot disk

kern_sz: 1128866

bl_boot_cf_cmd root=/dev/hda1 install_root=ide ro plat=freddo

## Booting image at 04000000 ...

   Image Name:   Linux-2.6.22-cisco-freddo

   Image Type:   PowerPC Linux Kernel Image (gzip compressed)

   Data Size:    1128802 Bytes =  1.1 MB

   Load Address: 00000000

   Entry Point:  00000000

   Verifying Checksum ... OK

   Uncompressing Kernel Image ... OK

Linux version 2.6.22.10-vs2.2.0.5-cisco-freddo (drodrig@fndn-bld-system1) (gcc version 4.2.2) #1 Wed Jun 9 18:44:37 PDT 2010

Zone PFN ranges:

  DMA             0 ->   131072

  Normal     131072 ->   131072

early_node_map[1] active PFN ranges

    0:        0 ->   131072

Built 1 zonelists.  Total pages: 130048

Kernel command line: root=/dev/hda1 install_root=ide ro plat=freddo

Platform: ise

IPIC (128 IRQ sources, 8 External IRQs) at fe000700

PID hash table entries: 2048 (order: 11, 8192 bytes)

Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)

Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)

Memory: 515840k available (1756k kernel code, 516k data, 92k init, 0k highmem)

in atrace_init

log_head: h: 0, t: 22320, l: 0, w: 0, s: 1047488

Using existing trace log

log_head: h: 0, t: 22320, l: 0, w: 0, s: 1047488

Mount-cache hash table entries: 512

NET: Registered protocol family 16

Generic PHY: Registered new driver

SCSI subsystem initialized

NET: Registered protocol family 2

IP route cache hash table entries: 16384 (order: 4, 65536 bytes)

TCP established hash table entries: 65536 (order: 7, 524288 bytes)

TCP bind hash table entries: 65536 (order: 6, 262144 bytes)

TCP: Hash tables configured (established 65536 bind 65536)

TCP reno registered

io scheduler noop registered

io scheduler anticipatory registered

io scheduler deadline registered

io scheduler cfq registered (default)

Cisco ContentEngine Flash Driver Version 0.03

ceflash: Can't register misc device <NULL>

Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled

serial8250.0: ttyS0 at MMIO 0xe0004500 (irq = 9) is a 16550A

serial8250.0: ttyS1 at MMIO 0xe0004600 (irq = 10) is a 16550A

RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize

Gianfar MII Bus: probed

eth0: Gianfar Ethernet Controller Version 1.2, 00:1b:58:e4:ea:7e

eth0: Running with NAPI enabled

eth0: 256/256 RX/TX BD ring size

eth1: Gianfar Ethernet Controller Version 1.2, 00:1b:58:e4:ea:7f

eth1: Running with NAPI enabled

eth1: 256/256 RX/TX BD ring size

Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2

ide: Assuming 50MHz system bus speed for PIO modes; override with idebus=xx

hda: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)

hda: STI Flash 7.4.2, CFA DISK drive

ide0 at 0xe1000000-0xe1000007,0xe100280d on irq 17

hda: max request size: 128KiB

hda: 2001888 sectors (1024 MB), CHS=1986/16/63

hda: cache flushes not supported

hda: hda1 hda2

i2c /dev entries driver

NET: Registered protocol family 26

TCP cubic registered

NET: Registered protocol family 1

NET: Registered protocol family 17

ReiserFS: hda1: found reiserfs format "3.6" with standard journal

ReiserFS: hda1: using ordered data mode

ReiserFS: hda1: journal params: device hda1, size 8192, journal first block 18, max trans len 1024, max batch 900, max commit age 30, max trans age 30

ReiserFS: hda1: checking transaction log (hda1)

ReiserFS: hda1: Using r5 hash to sort names

VFS: Mounted root (reiserfs filesystem) readonly.

Freeing unused kernel memory: 92k init

Cisco init

INIT: version 2.86 booting

mounting proc fs ...

mounting sys fs ...

mounting /dev/shm tmpfs ...

reiser root fs ...

Reiserfs super block in block 16 on 0x0 of format 3.6 with standard journal

Blocks (total/free): 248976/146982 by 4096 bytes

Filesystem is clean

Filesystem seems mounted read-only. Skipping journal replay.

Checking internal tree..finished

FILESYSTEM CLEAN

Remounting the root filesystem read-write...

kernel.sem = 1900 4000 32 100

vm.overcommit_memory = 1

        Welcome to  [1;31mCisco [0;39m Service Engine

Setting the system time from system log

Tue Jun 11 05:15:00 MST 2013

********** rc.aesop ****************

Populating resource values from /etc/freddo_rsrc_file

Populating resource values from /etc/default_rsrc_file

Populating resource values from /etc/products/cue/default_rsrc_file

Populating resource values from /etc/products/cue/freddo_rsrc_file

Processing manifests . . . . . . . . . . . . complete

==> Management interface is eth0

==> Management interface is eth0

Serial Number:

INIT: Entering runlevel: 2

********** rc.post_install ****************

INIT: Switching to runlevel: 4

INIT: Sending processes the TERM signal

STARTED: ntp_startup.sh

STARTED: LDAP_startup.sh

STARTED: SQL_startup.sh

STARTED: dwnldr_startup.sh

STARTED: HTTP_startup.sh

STARTED: probe

STARTED: superthread_startup.sh

STARTED: /usr/wfavvid/run-wfengine.sh

STARTED: /usr/bin/launch_ums.sh

Buffer I/O error on device hda1, logical block 69478

hda: no DRQ after issuing MULTWRITE

hda: drive not ready for command

Buffer I/O error on device hda1, logical block 3947

Buffer I/O error on device hda1, logical block 3948

Buffer I/O error on device hda1, logical block 3949

Buffer I/O error on device hda1, logical block 3950

Buffer I/O error on device hda1, logical block 3951

Buffer I/O error on device hda1, logical block 3952

Buffer I/O error on device hda1, logical block 3953

Buffer I/O error on device hda1, logical block 3954

Buffer I/O error on device hda1, logical block 3955

REISERFS: abort (device hda1): Journal write error in flush_commit_list

REISERFS: Aborting journal for filesystem on hda1

Jun 11 05:17:55 localhost kernel: REISERFS: abort (device hda1): Journal write error in flush_commit_list

Jun 11 05:17:55 localhost kernel: REISERFS: Aborting journal for filesystem on hda1

Waiting 1 ...Buffer I/O error on device hda1, logical block 69457

Waiting 5 ...MONITOR EXITING...

SAVE TRACE BUFFER

/bin/startup.sh: line 255: /usr/bin/atr_buf_save: Input/output error

Jun 11 05:18:02 localhost err_handler:   CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command

Waiting 12 ...Buffer I/O error on device hda1, logical block 32770

Buffer I/O error on device hda1, logical block 33320

INIT: Sending processes the TERM signal

INIT: cannot execute "/etc/rc.d/rc.reboot"

INIT: no more processes left in this runlevel

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

Buffer I/O error on device hda1, logical block 164720

8 Replies 8

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

You need to update IOS.

For CUE VM, you will need a new CF card, and re-install software as well.

Can I use any compact flash card for this? can I get something like this?

http://www.amazon.com/Sandisk-512MB-Compact-Flash-SDCFJ-512/dp/B001LGAKTS/ref=pd_sim_e_3

I guess the other big questions are: is there a guide for doing the re-install of CUE and CME after a bad compact flash card occurs?