cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Announcement“Cisco Design Thinking Workshop”. Cisco Small Business is excited to invite its Silicon Valley customers to an exclusive interactive one-day session between customers and product Managers.  If you are interested in this exclusive workshop, please fill out the Registration Form. For more information, please check out our FAQ


Get the latest new and information the November issue of the Cisco Small Business Monthly Newsletter

5734
Views
0
Helpful
14
Replies
Beginner

Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hello

I’ve just purchased over a 100 of the Cisco SPA504g IP phones for the office. I was under the impression that programmable soft keys would be able to perform a sequenced DTMF string while in a call like other IP Phone manufactures do. But I am now thinking I could have been wrong.

I really need this function as my IP PBX system listens to DTMF to perform functions such as call transfer, e.g. Dial (dtmf) *11

I’ve been trying to figure a way of doing this but it seems the SPA504g soft key buttons can only be configured for Speed dials and XML functions.

Does anyone know if it’s possible to get a soft key button to work as a DTMF tone while in a call?

Would really appreciate a solution.

Many thanks

Arif

Everyone's tags (2)
14 REPLIES 14
Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Cisco guys

Still trying to desperately find a solution or a workaround for this matter.Does anyone know if there is something I can do in XML to play DTMF tones whilein a call?

Beginner

Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Arif Gul,

did U even find out if the Cisco Phones can send DTMF in a call with a shortkey??

I have the same problems and out of all my other posts on this forum, I know I don't
have to ask a cisco emplojee... They want to know everything but never have an answer...

If U switched to an other brand telephones, I'm also very curious which brand and type!?

Kind regards,
Ed

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Arif,

This can be done with the Speed Dial function.  You will need to enable the Custom PSK key option on the phone. To do this, follow the instructions on page 65 of the administration guide.  You can find it here:

http://www.cisco.com/en/US/docs/voice_ip_comm/csbpipp/ip_phones/administration/guide/spa500_admin.pdf

Your function would look something like this.

fnc=sd;sub=*11@PROXY$;nme=Park

As a side note, the phone is, by default, able to perform the transfer, blind transfer, and hold functions.  You may just need to change the vertical service activation (star code) on the phone.  This is done via the phone's web gui or with a configuration file.

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Brad

Thank you for your reply.

i followed your instructions before and found speed dial really do the trick.

fnc=sd;sub=*11@PROXY$;nme=Park

it has to work while being connected in a call. If I press a soft key I want it to be able send DTMF (beep beep beep).

Any idea how i can achieve this?

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Ed

Yes you're right about cisco guys. it took them over 1 and half years to reply and only replied because you replied to my post with a question. So i thank you for that as for me it’s still an important pending question.

They have posted a reply but this was something i had already tried and failed to send DTMF sounds/signals.

The phones which are able to do this function without a sweat are all snom and aastra. i really hope the cisco phones can do it to. 

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Ok, that shouldn't be a problem.  What is the * code for you PBX to be able to do that?  All you should have to do is configure it like above, and press it during the call.

Highlighted
Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Brad

I put the following:

fnc=sd;sub=**#@PROXY$;nme=Park

&

fnc=sd;sub=*00@PROXY$;nme=Park

But the phone did not send any DTMF out.

Ideally if i am connect in a call and push the soft key i should be able to hear the beeps on the other end of the call.

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Arif

try this instead:  fnc=sd;sub=*00@$PROXY;nme=Park.  Note dollar sign at the beginning of proxy, not the end.

Just replace the "*00" with whatever the park code from your asterisk server is supposed to be.

Beginner

Re: Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hi Brad

Could you help me with this or is it simply just not possible to get DTMF working during a connected call with a programmable softkey on a cisco 5xx ip phones?

please adivse

Many thanks

Beginner

Configuring DTMF on soft keys or Line Keys - SPA5xx IP phone

Hello.

I have similar issue - i try to send DTMF from SPA504 on call (*2 in asterisk) for Attended Call Transfer with no luck.

Anyone can help?

Beginner

Hi,

Hi, some news about this? I have the same problem.
Advocate

There has been some progress

There has been some progress in the past, although it solve part of problems only. Read Release Notes for Cisco Small Business SPA5XX and SPA30X IP Phones Firmware Version 7.5.1a for more info.

Beginner

it does not work...

it does not work...

Advocate

There are some news.The new

Even if you can reconfigure the softswitch not to require DTMF, it is not possible to claim "use vid of foreground call" in fnc=sd definition. It is no issue as long as you are using one switch only.

If you are registered to more than one switch, the PSK (or Line) key will initiate bXfer against switch specified by vid= parameter (vid=1 as default). If the current (foreground) call is not related to such switch, the bXfer request will fail.