info: Thank you for choosing Cisco. We will be with you shortly. info: You are now chatting with Kaye. Kaye: Thank you for choosing Cisco Systems. How may I assist you today? David: Hello Kaye, I am looking at the UC 320W for small businesses. David: I wanted to know if there were wireless handset options for this model instead of the SPA300 and SPA500 IP phones. Kaye: I am happy to assist you. May I ask what prompted you to look into this information? David: I am looking to deploy a phone system for one of our affiliate offices. Kaye: This will be for how many users? Kaye: I have not heard from you for some time. Would you like me to keep this chat open for you? David: about 5-10 Kaye: Thank you. Kaye: While I am checking here, so that I can provide you a more holistic recommendation, do you have any other project within the next 12 months that I may help you with like routers or switches? David: not at the moment. Kaye: Anyway, are you currently working with a Cisco Partner? David: but will probably need a matching switch for the UC320. David: No, not now. Kaye: I will take note of that. Kaye: And if I understand you correctly, you are looking for a phone that will work with UC320W and it should be Bluetooth supported, correct? David: No, not bluetooth. I believe it should be a wifi model. Kaye: So you are looking for a wireless phone, am I right? David: Yes. Kaye: Let me check. Kaye: One moment please. Kaye: And please bear with me. Kaye: I will be sending you a link for our recommendation. This may help you. And since this is the business department, can you please verify if the following information is correct : Kaye: Thank you for that information. Please do not end this chat session. I will be sending you a link in a moment on this window, and once you have received the link, just spare me at least 2-3 minutes of your time so that I will be able to properly update your account and provide you additional help or options, would that be okay? David: um, I think it would be much better if you could recommend a model, if available. This is becoming complicated. Kaye: Here's a link : SPA302D Multi-Line DECT Handset Kaye: • Ability to make high-quality feature-rich business-quality VoIP calls with cordless handset convenience Kaye: • High-resolution color display with hands-free speakerphone and four-way menu navigation button Kaye: • Superior performance and range along with highly efficient battery power usage based on DECT technology Kaye: • Essential telephony feature support such as caller ID, call transfer, call waiting, call forwarding, three-way conferencing, call history, and private and shared phonebooks Kaye: I assure you all information will be strictly confidential and will be for internal use and documentation only. Kaye: While checking on that, may I ask when do you plan to have this solution in place? David: if requirements are met, in about a month or maybe earlier. Kaye: Great! And since you're the one looking for this solution, I assume you're the one who's deciding for this need, right? David: for the particular model, yes. Kaye: Perfect! And I believe that this project will have funds once considered feasible, correct? David: yes.. so this model will work with the UC320, correct? Kaye: Yes. And good thing about that phone is that is one of the newest model that we have. So no need to worry about the EoL (End-Of-Life). Kaye: I will also send you a link for your switch. Kaye: Check this link : Cisco 300 Series Switches Kaye: • Secure desktop connectivity Kaye: • High performance and reliability Kaye: • IP telephony support Kaye: • Fast, easy setup and configuration Kaye: This is what I‘m going to do: I will have a Cisco Partner call you back within 4-5 business days. They will provide you more options and detailed information about this recommendation, okay? Kaye: You also have an option to get a transcript of this chat session at the exit survey. Kaye: I suggest you also add SmartNet Service Contract on each lined item, for you to have anytime access to Cisco engineers, the Technical Assistance Center (TAC), and an extensive range of online resources. You will receive as well fast, expert technical support, flexible hardware coverage, and smart, personalized capabilities to help you resolve critical network issues. Kaye: Just to wrap this up, can I have the number of employees in your company and the line of industry your company is in? Please include your job title as well. Kaye: Thank you. And for your reference, here’s the part numbers: Kaye: UC320W - UC320W-FXO-K9 Kaye: Phone - SPA302D-G1 Kaye: Switch - SRW2008MP-K9-NA Kaye: I sure hope I was able to resolve your reason for chatting with us today. Is there anything else I can help you with today? David: that'll be it for now. I will look into this further. Thank you for your help. Kaye: You are welcome. You may receive a survey through email. Please take the time to answer so we can improve our service. You may end the chat now. | 
