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Creating a SmartNet quote for UC560

griswold03
Level 1
Level 1

‎09-05-2012 08:05 AM - edited ‎03-21-2019 06:15 AM

I need to create a Cisco SmartNet quote for a UC560 and I'm not sure which option to choose.  It needs to be 3 years, 24x7x4, and preferrably onsite.  Can someone give me some guidance as to which option to select from the drop down box in the quoting tool?

Thanks!

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7 Replies 7

mcasimirc63
Level 4
Level 4

‎09-05-2012 08:15 AM

For SMB products the smartnet SKU's are always 3 years and you only have two options.  8x5xNBD or 24x7x4. There are no onsite options for SMB products. This link has your options for the UC560

http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=920820

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griswold03
Level 1
Level 1
In response to mcasimirc63

‎09-05-2012 08:27 AM

When I select "3YR SBPro Service SW+24x7x4 (SBS4)" , which according to the Service Finder link is the one I should choose (SBS4), from the Quote Wizard drop down box.  It gives me the following and will not let me continue with the quote creation process. I'm not sure how to get past this and order the SmartNet.

Result

Showing Service Availability for: CHARLESTON 29401
Standard Premium
SDS
Inter-
national		SDS
Local		8x5xNBD8x5x424x7x424x7x2Onsite
8x5xNBD		Onsite
8x5x4		Onsite
24x7x4		Onsite
24x7x2
UNITED STATES AND CANADA > UNITED STATES > SOUTH CAROLINA >
CHARLESTON 29401 map
UC560-T1E1-K9
Rule Ex
N
Rule Ex
Y
Rule Ex
Y
Rule Ex
Y
Rule Ex
Y
Rule Ex
N
Rule Ex
N
Rule Ex
N
Rule Ex
N
Rule Ex
N
0 Helpful

mcasimirc63
Level 4
Level 4

‎09-05-2012 08:42 AM

Which quoting tool are you using? The only available by cisco for UC SMB products is available here.

https://supportforums.cisco.com/docs/DOC-9840

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mcasimirc63
Level 4
Level 4

‎09-05-2012 08:43 AM

Which quoting tool are you using? The only available by cisco for UC SMB products is available here.

https://supportforums.cisco.com/docs/DOC-9840

0 Helpful

griswold03
Level 1
Level 1
In response to mcasimirc63

‎09-05-2012 08:49 AM

That must be my problem.  I was trying to use the regular Cisco Quoting tool (https://tools.cisco.com/scc/sms3c3dispatch) that I normally use.  I have a part number for the SmartNet (CON-SBS4-SVC1).  Should I just be able to give that to my distributor for ordering?

0 Helpful

mcasimirc63
Level 4
Level 4

‎09-05-2012 09:08 AM

Yes, you can order the smartnet SKUs separately through disty.

0 Helpful

Scott Martin
Level 1
Level 1
In response to mcasimirc63

‎02-07-2013 06:28 PM

Note that there is no "SmartNet" on UC540/560, only Small Business Pro support provided by the Small Business Support Centre. If you need SmartNet and CLI support, this is only available on the UC520.

Just order the CON-SBS4-SVC1 from your favourite disty.

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