06-06-2013 01:44 PM - edited 03-21-2019 07:26 AM
I would like to disable the prompt: "Record your message after the tone. When you are finished, hang up or press # for more options."
I found the „no voicemail conversation caller recording-prompt“ command, but it doesen’t seem to work.
Is this command supported on an UC540?
Regards
Stefan...
06-07-2013 04:27 AM
Try updating CUE and check again.
06-07-2013 05:24 AM
I reloaded the whole UC540, but in the running-config there is no command
„no voicemail conversation caller recording-prompt“.
Is there a special command for updating the CUE?
06-07-2013 05:50 AM
You need to download the software, and install it.
That is better done by a reputable consultant, or UC certfied Cisco partner.
06-07-2013 06:02 AM
The latest Software Pack for the UC540 is 8.6.1 which includes CUE 8.6.5.
There is a newer release available (8.6.6.) , but I'm not allowed to download this file with my contract.
06-07-2013 06:04 AM
No contract is needed. Follow the link from the UC500 SW packs thread in the Documents section.
06-07-2013 06:18 AM
Thanks!
But the only / latest available SW pack is 8.6.1.
https://supportforums.cisco.com/docs/DOC-9827#comment-4621
https://upload.cisco.com/cgi-bin/swc/fileexg/main.cgi?CONTYPES=UC500
which only includes CUE 8.6.5.
06-07-2013 06:20 AM
That is what you need. A newer one should be released "soon" in case you want to wait.
06-07-2013 06:23 AM
I have already installed the latest version for UC540 (CUE 8.6.5.). Maybe this issue will be fixed on the next release.
06-07-2013 06:31 AM
I can enter the command, but I have not tested if it works or not.
06-11-2013 11:42 PM
I have the same problem.
I can enter the command:
UC01#conf t
UC01(config)#telephony-service
UC01(config-telephony)#no voicemail conversation caller recording-prompt
But nothing happens. The prompt is still played.
06-12-2013 05:56 AM
Hello All,
The command is working fine with the current version. It should be configured under CUE.
HTH,
Alex
*Please rate helpful posts
06-12-2013 07:50 AM
Hello Alexander
Can you please explain where exactly in CUE I must configure the Option (printscreen)?
Thanks,
Dominique
06-18-2013 09:51 PM
From exec mode, use the command
Router# Service-module i0/0 session
You will be connected to the Cue console
Enter your username and password (same as the credentials you used to access the CLI)
Once logged in, press enter to display the cue console (it's waiting for input, so pressing enter re-displays the command line)
Enter configuration mode (conf t), type the command, issue a copy run start to save, then type exit to return to the IOS CLI
06-18-2013 11:55 PM
Thanks a lot Graham. That is working for me.
Now I have the problem that the "message button" which connect the users directly to the mailbox not working.
Did anybody have an idee where I can enable or disable the "message button"?
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