08-09-2010 09:14 AM - edited 03-21-2019 02:50 AM
Hello is there someone who can tell me on how to install the Dutch language on the CUE.
- Placing all localization files on right place before running Telephony Wizard does not work
- Software upgrade doesnt work also (no Dutch language listed although I have the lang file in the same directory as the main file, btw when is someone changing the helpfile on this topic, it refers to an -ise- instead of the main file ???)
- Voicemail upgrade doesnt work either.
- FTP install on the CUE, nana... wrong package error....
Why does the CUE install have to be so hard. Every UC box costs me an extra day to configure just because the CUE localization is way below standards. Cisco fix this please !!!!!!!!!
08-15-2010 06:59 PM
We're doing our best to see if we can fix this sooner. I'll keep this thread posted.
Do you have the same problem in CCA for the UC520? If not, what SWP and CCA version are you using?
I tested in my lab and I have the same problem w/ the UC520 as well.
Thanks for your patience with this.
-Anthony
08-16-2010 02:42 AM
Hello Anthony,
it's been a while since I've configed a 520 but when I tried then I didn't get the Dutch option also. Must say that I didn't pay much attention to it at that time. I had been fighting the CUE localization problems (v7.04) and this was a test to see if v8.0 would solve things. In the end I got everything running with v7.03.
There's one questing nagging me and don't know if you can answer this but who tests these packages ? I think it's strange that we run into this problem almost a half year after the launch of the new UC range. With the UC 520 I had to manually change a textfile in the CUE package because it refered to the wrong files.
We don't sell UCs in high volumes (we do UC, CME and CUCM) and it's a great product when it's up and running but we've encountered so many problems getting it there. I'd rather drop half the features just to get a decent painless initial configuration.
Nonetheless Anthony thanks for the effort for so far. You've been very helpful and plz keep me updated.
08-16-2010 11:33 PM
I was testing this in the lab more to understand the scope of this problem and I was able to get the Dutch language option when I use any Software Pack that's bundled with CUE 7.0.3 and CUE 7.1.3.
https://supportforums.cisco.com/docs/DOC-9827
Can you specify the SWP and CUE version you are using when you don't get the Dutch language?
"I had been fighting the CUE localization problems (v7.04) and this was a test to see if v8.0 would solve things. In the end I got everything running with v7.03."
Are you refering to the CUE version when you mention v.7.0.4?
When I said I was able to reproduce this before I was using a pre-release of SWP 8.0.4 which is not yet made available for general distribution. Our development is working hard to fix this for the next release. But I'm curious now what SWP version and CUE version you are using when you don't get the Dutch language option since I'm not able to reproduce your issue w/ CUE 7.0.3 or CUE 7.1.3.
Thanks,
Anthony
08-17-2010 12:58 AM
Hello Anthony,
What I remember is the following:
UC520-16:
7.04 UC + 7.03 CUE didn't work or at least I didn't get it installed
8.0 UC + 7.1.3 CUE didn't give me the Dutch option (like we see now)
7.03 UC + 7.03 CUE gave me a working combo.
Must say that i spent 1,5 day to discover the right combination and didn't have time to investigate why things were failing.
The UC560 which i installed last week is running 8.0.2 with 7.1.3 CUE, installed with CCA 2.2.2 and 2.2.4 (8.0.2 update).
Thanks for the effort for so far.
Marcel.
08-17-2010 01:15 AM
Hi Marcel,
Not a problem. Whatever it takes to get you up and running. :-)
When you refer to 7.04/8.0/7.0.3 UC version do you mean Software Pack Version?
The languages that are available in the drop down is dependent on the CUE version not so much on the Software Pack version. To be even more specific the languages that get populated in the drop down depend on the version in the filename of cue-main.uc500.X.X.X.pkg where X.X.X is the CUE version. When you go to Maintenance > Software Upgrade and select the CUE radio button you select the file cue-main.uc500.X.X.X.pkg. At this point CCA reads the version information from this file. I did a quick test (not recommended) by renaming the cue-main file to cue-main.uc500.7.1.3.pkg had CCA browse this file and open it and Dutch was an available language in the drop down box. Then I renamed cue-main.uc500.7.1.3.pkg to cue-main.uc500.7.0.3.pkg and did the same exercise browsing to this file and opening it up in CCA and Dutch again was an available option.
On your UC520 can you take CUE version 7.0.3 or 7.1.3 and go to Maintenance > Software Upgrade, select the CUE radio button, then browse and open cue-main.uc500.7.0.3.pkg or cue-main.uc500.7.1.3.pkg and check to see if the Dutch is an available language option?
I just want to make sure that I'm trying to reproduce the same problem that you have.
Thanks,
Anthony
08-17-2010 06:11 AM
Hi Anthony,
here's an attachment with CCA screenshots. The UC520 is located at the client site but VPN will get you there :-)
In both cases 7.03/7.1.3 CUE-main the Dutch option was available.
When I had installed UC package 7.0.4 I had troubles with uploading the CUE localization package. This could also be an CCA-bug (I believe I was using 2.2.1).
The machine has a more recent IOS because I had to test something and had to be sure it was not an IOS bug.
This machine works fine at the moment. My main problem is currently the UC560.
Here's also a directory listing of the flash:
Directory of flash:/
1 -rw- 58001 Apr 20 2010 08:28:44 +02:00 7921-dictionary.xml
2 -rw- 137616 Apr 20 2010 08:28:46 +02:00 7921-font.dat
3 -rw- 1902 Apr 20 2010 08:28:46 +02:00 7921-kate.utf-8.xml
4 -rw- 1828 Apr 20 2010 08:28:46 +02:00 7921-kate.xml
5 drw- 0 Apr 20 2010 08:28:46 +02:00 autoattendant
9 drw- 0 Apr 20 2010 08:28:48 +02:00 bacdprompts
22 -rw- 61645 Apr 20 2010 08:28:56 +02:00 be-sccp.jar
23 drw- 0 Apr 20 2010 08:28:56 +02:00 cca
27 -rw- 224 Apr 20 2010 08:28:58 +02:00 CME-locale-nl_NL-Dutch-7.0.1.1.tar.cfg
28 -rw- 48885 Apr 20 2010 08:28:58 +02:00 config-prefirewall-9-4-2010.conf
29 drw- 0 Apr 20 2010 08:28:58 +02:00 Desktops
48 -rw- 1182 Apr 20 2010 08:29:06 +02:00 g3-tones.xml
49 -rw- 74676 Apr 20 2010 08:29:06 +02:00 gp-sccp.jar
50 drw- 0 Apr 20 2010 08:29:06 +02:00 gui
72 -rw- 61706 Apr 20 2010 08:29:20 +02:00 ipc-sccp.jar
73 drw- 0 Apr 20 2010 08:29:20 +02:00 its
214 drw- 0 Apr 20 2010 08:30:00 +02:00 media
217 -rw- 61472 Apr 20 2010 08:30:06 +02:00 mk-sccp.jar
218 drw- 0 Apr 20 2010 08:30:06 +02:00 phones
314 drw- 0 Apr 20 2010 08:36:14 +02:00 ringtones
348 drw- 0 Apr 20 2010 08:36:24 +02:00 sn
351 -rw- 71518 Apr 20 2010 08:36:26 +02:00 tc-sccp.jar
352 -rw- 61706 Apr 20 2010 08:36:26 +02:00 td-sccp.jar
353 -rw- 28064464 Apr 20 2010 08:38:06 +02:00 uc500-advipservicesk9-mz.124-20.T2
354 -rw- 23043 Apr 20 2010 08:38:06 +02:00 UC520-24U-4BRI-K9-factory-7.0.3.cfg
355 -rw- 720 Apr 20 2010 08:41:22 +02:00 vlan.dat
356 -rw- 200 Apr 28 2010 14:30:04 +02:00 speeddial.xml
357 -rw- 30109824 Apr 28 2010 17:03:16 +02:00 uc500-advipservicesk9-mz.124-22.YB5.bin
358 -rw- 51046 Apr 28 2010 21:20:02 +02:00 28-4-2010-2119.conf
2048491520 bytes total (1883144192 bytes free)
oh_uc520#
08-17-2010 01:22 PM
Thanks for the screenshot. If you use the UC package (Software Pack) 7.0.4 you should still be able to get the Dutch language option since it has CUE 7.1.3. The problem should be independent of the platform (UC520/540/560).
Are you still able to reproduce this issue for any existing SWP other than 8.0.3 and 8.0.4?
I just received an update from our BU and they were squeeze the fix in the next CCA release 2.2.5, which should be released this week. Thanks for bringing this to our attention.
Thanks,
Anthony
08-18-2010 11:07 PM
Hi Anthony,
Do you want to me to test it with an UC520 or with the UC560 which started this. We have UC520 in our lab but time is lacking at the moment to do some decent testing. If the fix is there and I'm at the clientsite to install the Dutch voice files I'll do some tests. Great to hear that a fix is coming !
Thanx
08-20-2010 04:09 PM
Hi Marcel,
Any platform is fine - UC520/40/60. The fix is in the CCA 2.2.5 release. If you run into any problems I would be glad to look at it.
Thanks,
Anthony
08-20-2010 11:39 PM
Hi Anthony,
I'm glad to report that CCA 2.2.5, UC804 and the 802 Dutch vm-files are a working combo ! I have a UC520W-16 for testing purposes at home and I have tried the installation last night and except for 2 minor glitches every thing worked fine !
The 2 minor glitches were:
- CCA hangs on the licence agreement first time after installing
Kill CCA process and restart
- CCA doesn't find B-ACD files on the flashcard
Drag and drop cme-bacd-3.0.0.2.tar on the UC and all is fine again
Thanks for helping to fix this !
08-21-2010 08:54 AM
Hi Marcel, I'm glad to hear everything works out for you.
For the other issues may I ask you to start a separate forum post so we can keep the issue separate? I would like to get more information about your other problems to see if it's something we need to fix.
Thank you for your feedback and patience on this issue.
(mobile)
08-24-2010 05:51 AM
Just to confirm:
- UC520
- CCA 2.2.5
- SWP 8.02
- CUE 7.1.3 lang package NL
Dutch langauge is currently being installed :-). Ik will make another thread for the installation glitches.
Ragerds,
Marcel.
08-24-2010 08:18 AM
Great!
One minor thing - SWP 8.0.4 is packaged w/ CUE 8.0.2. When you upgraded to SWP 8.0.4 did you opt-out for upgrading CUE to 8.0.2?
Thanks,
Anthony
08-29-2010 09:32 AM
Hi,
in my tests I haven't skipped the CUE upgrade more because I was interested in seeing the new version. Will come on my path soon and then I'll let you know.
Thanks
Marcel
08-30-2010 12:03 AM
Can you verify the CUE version that's on your UC500 then? It should have CUE 8.0.2 and not CUE 7.1.3.
-Anthony
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